Change Lead
3 weeks ago
A well-known, fast-paced retail brand is seeking a Strategic Change Lead to drive enterprise transformation across their ERP and MDM programs, with a strong focus on Microsoft Dynamics 365. This is a hands-on, strategic role for a seasoned professional with practical experience delivering complex ERP implementations and leading organisational change.
You will own the overall change strategy for ERP and MDM transformations, translating technical implementations into real business benefits. You will define a pragmatic, scalable approach to change management.
You will work closely with project teams, business leaders, and executive stakeholders, bridging the gap between Dynamics 365 technical delivery and organisational readiness. Your experience in ERP transformations will ensure minimal disruption, strong adoption, and measurable business outcomes.
Key Responsibilities- Lead and orchestrate change management across ERP (Dynamics 365) and MDM transformations.
- Develop and implement change strategies, stakeholder analyses, and impact assessments tailored to ERP systems.
- Act as a trusted advisor to both project teams and business leaders.
- Define practical tools, templates, and playbooks for ERP change adoption.
- Establish clear links between change activities and business case benefits.
- Build internal change capability, coaching project managers, business owners, and teams.
- Identify and mitigate change risks, including resistance management in ERP rollouts.
- Minimum 7 years' experience in transformation or project/program delivery.
- Hands-on experience with at least one major ERP implementation, preferably Microsoft Dynamics 365.
- Proven ability to lead complex ERP transformations in fast-paced, consumer-facing environments.
- Experience bridging technical delivery with practical change management for ERP systems.
- Strong communication skills – able to simplify technical concepts for business audiences.
- Experience in retail or FMCG environments.
- Multi-hat experience: Project Manager, Change Lead, or Business Analyst on ERP projects.
- Track record of building change capability in organisations.
- Mid-Senior level
- Contract
- Information Technology
- Information Services
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