Client Care Representative

4 weeks ago

Toowoomba, Queensland, Australia Neurosensory Full time
Client Care Representative - Toowoomba (PT)

Join to apply for the Client Care Representative - Toowoomba (PT) role at Neurosensory.

This is a permanent, part-time role working 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm.

Location: Toowoomba, Medici Medical Centre

What will you be doing?
  • Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
  • Greeting clients at the clinic and updating client records
  • Assisting with client and doctor enquiries
  • Answering clinic phone calls and emails
  • Providing basic troubleshooting and servicing for hearing devices
  • Accurate billing of appointments
  • Other general office duties
What do you need to be successful in this role?
  • A passion for delivering an amazing client experience
  • Excellent verbal and written communication skills and lots of patience
  • Demonstrated experience working within a team environment
  • Demonstrated judgement and advanced skills in the delivery of administrative services
  • Excellent computer skills
  • A warm, collaborative, can-do attitude
  • Excellent problem solving skills
  • Willingness to travel to cover sick leave and annual leave at our other Toowoomba clinic (St Andrew\'s Hospital) from time to time.
Why work with us?
  • Competitive remuneration package
  • Salary packaging options
  • Paid parental leave
  • Paid birthday Leave
  • Generous employee discounts on Sonova Products for yourself and your family
  • Ongoing training and support to help you grow and excel in your career
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning
Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate\'s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Customer Service
Industries
  • Medical Equipment Manufacturing

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