Client Care

1 day ago

Toowoomba, Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

Join a Purpose-Driven Healthcare Team in Toowoomba – Client Care / Medical Receptionist Role

Are you passionate about making a difference in people's lives through exceptional client service? We're a leading healthcare company with clinics across Queensland, New South Wales, Victoria, and Tasmania, offering advanced diagnostic services and personalised hearing solutions. Our mission is to enrich lives by helping people connect more fully with the world around them.

We're currently seeking a warm, organised, and proactive Client Care / Medical Receptionist to join our friendly team at our Toowoomba clinic, located in the Medici Medical Centre.

This is a permanent role, open to either full-time or part-time (4 days per week, Tuesday to Friday, 8:30am–5:00pm) – offering flexibility to suit your lifestyle.

What will you be doing?

As the welcoming face of our clinic, you'll play a key role in ensuring our clients feel supported and cared for. Your responsibilities will include:

  • Managing appointment schedules and coordinating bookings for our practitioners
  • Greeting clients and maintaining accurate records
  • Handling phone and email enquiries from clients and doctors
  • Providing basic troubleshooting and servicing for hearing devices
  • Processing billing and payments
  • Supporting general office operations and contributing to a positive team environment

What do you need to be successful in this role?

  • A genuine passion for delivering outstanding client care
  • Strong communication skills and a calm, patient approach
  • Previous experience in medical reception or administration (highly regarded but not essential)
  • Excellent computer skills
  • A collaborative, can-do attitude and great problem-solving skills
  • Willingness to occasionally support our nearby clinic at St Andrew's Hospital

Why work with us?

  • Competitive remuneration package
  • Salary packaging options
  • Paid parental leave
  • Generous employee discounts on our products for yourself and your family
  • Ongoing training and support to help you grow and excel in your career
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Ready to Apply?

If this sounds like the right fit for you, we'd love to hear from you

We are an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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