Operations Manager

Annual Salary Package plus additional benefits

Shape the Future with Breakaway Toowoomba Inc.

Why Breakaway Toowoomba Inc.?

Breakaway Toowoomba Inc. (Breakaway) has been a cornerstone of the Toowoomba community since 1986, dedicated to improving the lives of people with a disability. We provide a wide range of services including specialist disability accommodation (SDA) support, independent living, respite, community participation, in-home support, and social groups for all ages. Through community engagement, our commitment to quality care, innovation, and inclusion has made us an industry leader in the disability sector. We are investing in our people and technology to deliver better outcomes for clients and ensure we remain an employer of choice. As part of the Breakaway family, you will enjoy corporate benefits such as salary sacrificing options, discounts on private health insurance, corporate banking options, cost-of-living discounts, and a comprehensive Employee Assistance Program (EAP).

Be Part of Something Bigger: The Role

We are seeking a highly skilled Operations Manager to join our executive team. This role ensures that clients and families receive high-quality, safe, and person-centred services, while supporting the organisation's growth and compliance with NDIS and legislative standards.

Reporting to the Chief Executive Officer, you will oversee and support Service Delivery, the Clinical Lead, Human Resources, Safety and Quality, and Business Services. This includes strategic leadership, governance, workforce management, compliance oversight, and business continuity. You will work closely with the CEO, Service Delivery Manager, Clinical Lead, HR Coordinator, and Safety & Quality Coordinator to operationalise the strategic direction set by the Board, while ensuring Breakaway's reputation for safe, respectful, and inclusive care.

• Provide executive oversight of service delivery, ensuring high standards of quality, person-centred care, and compliance.
• Support and supervise the Clinical Lead, HR Coordinator, Safety & Quality Coordinator, and Business Services Coordinator.
• Oversee governance and compliance with NDIS Quality and Safeguards Commission, restrictive practices, reportable incidents, PBSPs, QCAT requirements, and WHS obligations.
• Manage operational budgets, monitor income and expenditure, and provide high-quality reports to the CEO, executive team, and Board.
• Lead and support workforce systems covering recruitment, performance, Workcover, and industrial compliance.
• Strengthen relationships with clients, families, carers, and key stakeholders, ensuring inclusive and strength-based service delivery.
• Contribute to a positive organisational culture, modelling enthusiasm, collaboration, and innovation.
• Provide on-call executive support for exceptional or major incidents.
• Be a cultural champion, modelling Breakaway's values of Integrity, Respect, Teamwork, Trust and Family, and embedding these across service delivery and workforce practices.

• Minimum 3 years' experience in an executive management role, managing multiple service streams concurrently.
• Proven leadership experience in managing teams to deliver set outcomes.
• Strong organisational, governance, and time management skills.
• High-level interpersonal and communication skills with the ability to engage a diverse range of stakeholders.
• Experience managing compliance across NDIS, WHS, HR, and business operations.
• Strong financial acumen and experience in budget oversight and reporting.
• Proficiency in administration, information systems, and Board-level reporting.
• Demonstrated ability to act as a cultural leader and role model, fostering a values-driven, inclusive, and high-performance workplace culture.
• Current Blue Card and NDIS Worker Screening (or willingness to obtain).

In addition to your technical role, you will embrace these four non-job roles:

• Positive Mental Attitude and Enthusiasm
• Team Role
• Career Development Role
• Innovator and Continuous Improvement Role

• Competitive Pay & Benefits – salary packaging, staff health discounts, corporate banking options, and cost-of-living support.
• Executive Impact – influence organisational strategy and service excellence.
• Supportive Culture – join a values-driven leadership team committed to people and community.
• Work-Life Balance – supported through our Employee Assistance Program and wellbeing initiatives.
• Values in Action – as a cultural champion, you'll help shape and strengthen Breakaway's positive workplace culture, ensuring our values are lived daily.

If you are a motivated leader passionate about driving service excellence and compliance in the disability sector, we'd love to hear from you. Submit your application, including a cover letter addressing the key responsibilities and qualifications, along with your resume and two supervisory referees.

Applications close: 27 September 2025

To view the position description, copy and paste this link into your browser: https://mcusercontent.com/973b3390ced0fcc53d0886aca/files/451fab8c-ff8e-584f-3706-ec8620ff89e1/PD_Operations_Manager_September_2025.pdf

For any enquiries about this role, please contact:

Jennifer Inglis, CEO
Email: Jennifer.inglis@breakawaytmba.org
Phone: 07 4639 5100