
CTP Claims Support Officer
4 weeks ago
Join to apply for the CTP Claims Support Officer - 6-Month Contract role at Suncorp Group
CTP Claims Support Officer - 6-Month Contract2 days ago Be among the first 25 applicants
Join to apply for the CTP Claims Support Officer - 6-Month Contract role at Suncorp Group
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We're looking for a motivated CTP Claims Support Officer to join our Claims Operations team. In this role, you'll provide essential administrative and support services across our CTP & Personal Injury Insurance teams, helping us deliver a seamless experience for customers.
What you'll do
- Process & manage incoming mail: scanning, indexing, distributing, archiving, and resolving return-to-sender/unidentified mail.
- Review & classify CTP & PI insurance documents to ensure accurate allocation.
- Prepare, proof & dispatch outgoing correspondence to support claim lodgement & ongoing management.
- Handle sensitive claim information (e.g. medical records) with confidentiality and care.
- Support audits, reviews, and general administrative tasks as required.
- Maintain personal performance data while contributing to a positive, collaborative team culture.
- Support process improvements, training & assist other areas when needed.
- Strong attention to detail with analytical & problem-solving skills.
- Clear, confident communication (both written & verbal).
- Customer-first mindset with a focus on accuracy & timely service.
- Proficiency with Microsoft Office & ability to learn internal systems quickly.
- Effective planning, organisation & prioritisation skills.
- Adaptability to change & a proactive approach to teamwork and development.
- Salary: $79,500 (inclusive of 12% super).
- Leave benefits: Annual leave, flexible leave options, parental leave (20 weeks full pay or 40 weeks half pay), personal & loyalty leave.
- Hybrid working: Blend of on-site and work-from-home.
- Work-life balance: Time & support to thrive both professionally & personally.
- Staff discounts: Across Suncorp brands (AAMI, Shannons, Apia & more retailers.
- Recognition & rewards: Programs to celebrate your contribution.
- Career growth: Ongoing training, development, and clear pathways to progress.
- Inclusive workplace: Diverse, supportive, and values-driven culture.
- Community involvement: Opportunities to join initiatives like Spirit to Cure.
Why join us?
At Suncorp, our ambition is simple – deliver the best outcomes for our customers, our people & the communities we serve. We'll support you with the right environment, tools & opportunities to grow your career while making a meaningful impact.
Chase the sun. Apply online today.Seniority level
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionOther
- IndustriesFinancial Services and Insurance
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