Performance Manager

Join to apply for the Performance Manager role at Qantas

Join to apply for the Performance Manager role at Qantas.

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

As the Performance Manager overseeing our QantasLink operations, you will be responsible for leading and inspiring a team of Ground Staff in achieving the QGS people and business objectives. This role is pivotal in driving team performance, engagement, and development, as well as applying account management skill sets.

You'll be responsible for managing all aspects of the employee lifecycle including recruitment and onboarding, performance, attendance management, fitness for work, and disciplinary matters, fostering a high-performing and engaged workforce. With a strong focus on communication and capability development, you'll support individuals and teams to meet performance criteria and contribute to a culture of continuous improvement.

Responsibilities

• Oversee QantasLink operations and lead a team of Ground Staff to achieve QGS people and business objectives.
• Manage all aspects of the employee lifecycle including recruitment and onboarding, performance, attendance, fitness for work, and disciplinary matters.
• Foster a high-performing and engaged workforce with a focus on communication, capability development, and continuous improvement.
• Lead and inspire a team of Ground Staff to achieve QGS people and business objectives in a performance-focused environment.
• Drive results in a highly regulated environment in partnership with stakeholders and the wider Qantas Ground Services team.
• Based at Sydney Airport in a full-time permanent capacity.

To Be Successful In This Role You Will Have

• 4+ years' experience leading large, geographically dispersed teams, with strong leadership in a 'just culture' environment
• Exceptional communication, engaging effectively with stakeholders, peers, and frontline staff
• Proven case management and employee performance oversight, including disciplinary, attendance, and fitness-for-work matters
• Strong analytical and problem solving skills, using data to drive decisions and facilitate outcomes
• Highly organised and resilient, with the ability to manage multiple priorities and motivate others under pressure
• Sound judgment, discretion, and integrity, with a commitment to confidentiality and coaching others

Why Qantas?

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

Employee benefits

• Flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• Access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• Wellbeing support: Salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
• Travel benefits: Discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander peoples, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be part of something special and play your part in the Qantas story.

Seniority level

• Associate

Employment type

• Full-time

Job function

• General Business

Industries

• Airlines and Aviation

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