Customer Payments Specialist

3 weeks ago

Melbourne, Victoria, Australia REA Group Full time
Overview

Join to apply for the Customer Payments Specialist role at REA Group.

Responsibilities
  • Be part of our high performing Customer Payments team, where you will guide customers through the payments and debt recovery process.
  • Display exceptional customer service within a fast-paced, high-volume environment with empathy to our customers and other stakeholders.
  • Supporting our customers to effectively resolve and negotiate payments, deadlines or payment plans in a high volume, fast paced environment.
  • Monitoring queues, interpreting reports and making data driven decisions to maintain collection activity and manage daily workload.
  • Proactively managing a high volume of inbound and outbound collection calls.
  • Assessing customer files and administering collection solutions.
  • Ability to review and understand collection files quickly to support customer requirements during calls.
  • Ensuring that all customer data is up to date and meets industry compliance standards and requirements.
  • Developing a deep knowledge and understanding of our products and technology.
  • Collaborate with internal teams to identify any issues and escalate to the appropriate channels.
Qualifications
  • 1-2 years' experience in a similar collections role.
  • 1-2 years' experience in a similar support role managing queues, with inbound and outbound emails and calls.
  • You are a good listener and able to understand our customers' underlying problems even if they are not clearly communicated to you.
  • You are task focused, people first-person and passionate about providing an exceptional customer experience.
  • Proven strong organisational and time management abilities with excellent verbal and written communication skills.
  • Proficient and comfortable with technology.
  • Demonstrated natural sense of urgency with excellent attention to detail.
  • You are comfortable with ambiguity.
  • You love working as part of a team and will actively seek the feedback of others to learn and develop.
The REA Experience

The physical, mental, emotional and financial health of our people is something we will never stop caring about. This is a place to learn and grow.

Some Of Our Perks & Benefits Include
  • A hybrid and flexible approach to working
  • Flexible leave options including, birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
  • Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you have the skills, dedication and enthusiasm to learn but do not necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Accounting/Auditing and Finance
  • Industries: Technology, Information and Media

Location: Melbourne, Victoria, Australia

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