Onsite Print Valet

4 weeks ago

Wollongong City Council, Australia Illawarra Mercury Full time
Overview

Join to apply for the Onsite Print Valet role at Illawarra Mercury.

Ready to combine your customer service skills with hands-on support in a busy campus environment? We're looking for an Onsite Print Valet to provide on-site support for one of our key clients based in Wollongong. Based primarily in their main campus library, you'll be the go-to person for print support, troubleshooting, and keeping everything running smoothly across the site. This is a casual role offering full-time hours, and full training will be provided, perfect if you're looking to build your skills in a supportive environment.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The role

As An Onsite Print Valet, You Will

  • Provide technical support - Help students and staff with printer and copier issues, ensuring quick, effective solutions.
  • Manage toner and consumables - Deliver and monitor stock across campus and nearby locations.
  • Diagnose and troubleshoot faults - Keep printers and copiers operational and minimise downtime.
  • Deliver great customer service - Be a friendly and reliable point of contact for the campus community.
  • Manage kiosks and cash handling - Oversee two on-campus cashiers, including EFTPOS system maintenance, balancing, and banking.
  • Provide additional services - Offer binding and laminating services for students and staff.
  • Collaborate and report - Document service activities and liaise with the university IT and support teams to keep processes seamless.
About You

You'll thrive in this role if you:

  • Have a technical mindset and enjoy solving problems (experience with printer maintenance is a bonus, but not essential)
  • Provide excellent customer service and communicate clearly
  • Are organised and able to manage multiple tasks effectively
  • Are proactive and adaptable, ready to take on a variety of tasks each day
  • Are looking to learn - we'll provide all the training you need to succeed
What We Offer
  • Casual role with full-time hours - a chance to learn on the job while enjoying consistent hours
  • Full training provided - no experience required, just a willingness to learn
  • Competitive pay that recognises your contribution
  • Supportive, down-to-earth culture where your work is valued
  • Extra perks, including birthday leave and wellbeing days to recharge
  • Variety and growth - no two days are the same, and there's always something new to learn

Please note: all shortlisted candidates will need to complete a National Police Check as part of the recruitment process.

Details
  • Seniority level: Internship
  • Employment type: Other
  • Job function: Other
  • Industries: Technology, Information and Media

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