Onsite Print Valet

Join to apply for the Onsite Print Valet role at Illawarra Mercury.

Ready to combine your customer service skills with hands-on support in a busy campus environment? We're looking for an Onsite Print Valet to provide on-site support for one of our key clients based in Wollongong. Based primarily in their main campus library, you'll be the go-to person for print support, troubleshooting, and keeping everything running smoothly across the site. This is a casual role offering full-time hours, and full training will be provided, perfect if you're looking to build your skills in a supportive environment.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

As An Onsite Print Valet, You Will

• Provide technical support - Help students and staff with printer and copier issues, ensuring quick, effective solutions.
• Manage toner and consumables - Deliver and monitor stock across campus and nearby locations.
• Diagnose and troubleshoot faults - Keep printers and copiers operational and minimise downtime.
• Deliver great customer service - Be a friendly and reliable point of contact for the campus community.
• Manage kiosks and cash handling - Oversee two on-campus cashiers, including EFTPOS system maintenance, balancing, and banking.
• Provide additional services - Offer binding and laminating services for students and staff.
• Collaborate and report - Document service activities and liaise with the university IT and support teams to keep processes seamless.

You'll thrive in this role if you:

• Have a technical mindset and enjoy solving problems (experience with printer maintenance is a bonus, but not essential)
• Provide excellent customer service and communicate clearly
• Are organised and able to manage multiple tasks effectively
• Are proactive and adaptable, ready to take on a variety of tasks each day
• Are looking to learn - we'll provide all the training you need to succeed

• Casual role with full-time hours - a chance to learn on the job while enjoying consistent hours
• Full training provided - no experience required, just a willingness to learn
• Competitive pay that recognises your contribution
• Supportive, down-to-earth culture where your work is valued
• Extra perks, including birthday leave and wellbeing days to recharge
• Variety and growth - no two days are the same, and there's always something new to learn

Please note: all shortlisted candidates will need to complete a National Police Check as part of the recruitment process.

• Seniority level: Internship
• Employment type: Other
• Job function: Other
• Industries: Technology, Information and Media