Customer Service Officer

3 weeks ago

Melbourne, Victoria, Australia STIEBEL ELTRON Australia Full time
Overview

Join to apply for the Customer Service Officer role at STIEBEL ELTRON Australia.

We are a family business dedicated to enhancing the home living experience. Our award-winning German manufactured and engineered products are designed for Australian conditions with a focus on technical proficiency, premium quality and sustainability.

In this hands-on role, you'll be part of our enthusiastic customer service team, helping confirm orders and find customer solutions.

Responsibilities
  • Responding to product and price enquiries from homeowners
  • Supporting electricians, builders, and plumbers with information about our products
  • Assisting customers with spare parts questions
  • Supporting the warranty team as required
About you

You will thrive if you are passionate about helping customers find the best solution for them. Your experience in a related industry has helped you understand what customers need when they have an appliance break down, spare part or warranty question. You pride yourself on your technical skills and ability to quickly pick up product knowledge.

You'll bring to the team
  • Technical aptitude
  • An excellent phone manner and preferably, experience in a phone-based customer service environment
  • Good computer skills (experience with CRM systems is of benefit but not essential)
  • Availability to work 9am-5pm Monday to Friday

As a family business, we provide engaging tasks and meaningful work, security, good prospects, support and trust. We believe in a proper work-life balance. Individuality is protected and personal growth is encouraged.

We have a vibrant, open-plan office with a regular morning tea, a friendly and relaxed atmosphere and a supportive management culture.

To apply

To apply for this job go to: and enter ref code: Applications close 16 September 2025.

Job details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Renewable Energy, Semiconductor Manufacturing
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