Retail Pharmacy Operations Manager

4 days ago

Melbourne, Victoria, Australia Buscojobs Full time

Job Description:

We are seeking a Retail Pharmacy Operations Manager to join our team. This key leadership role requires expertise in pharmacy operations, business acumen, and a passion for driving exceptional service. The ideal candidate will manage both our retail pharmacy divisions to ensure compliance, efficiency, and financial performance while fostering a positive work environment.

The Retail Pharmacy Operations Manager is responsible for overseeing daily pharmacy operations, managing staff (pharmacists and technicians), ensuring compliance with state and federal laws, and driving profitability. This role will work closely with the Pharmacist-in-Charge and report to executive leadership.

Requirements:

  • Lead daily operations of retail and specialty pharmacy divisions.
  • Supervise and mentor pharmacy staff (hiring, training, coaching, and performance management).
  • Develop and implement Standard Operating Procedures (SOPs) aligned with company values and goals.
  • Ensure compliance with all relevant pharmacy laws, regulations, and licensing requirements.
  • Analyze financial reports to drive profitability and identify opportunities for cost savings.
  • Collaborate with the billing team to reduce write-offs and improve accuracy.
  • Optimize workflow and implement process improvements to increase efficiency.
  • Maintain readiness for audits and inspections while ensuring excellent patient and customer service.
  • Foster relationships with referral sources and external partners to drive business growth.
  • Participate in business development through industry events, conferences, and training opportunities.

Qualifications:

  • Certified Pharmacy Technician (CPhT) or higher required.
  • Bachelor's degree in Business, Healthcare Administration, or a related field required.
  • Minimum of 5 years of management experience in a pharmacy or healthcare setting.
  • Prior pharmacy operations experience strongly preferred.
  • Skills & Competencies:
  • Strong leadership, coaching, and team-building skills.
  • In-depth knowledge of pharmacy operations, systems, and regulations.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office and/or Google Workspace.
  • Strong analytical skills to interpret pharmacy system reports and financial statements.
  • Strategic thinker with a results-oriented mindset.
  • Ability to implement continuous improvement in operational processes.

Benefits:

  • Competitive compensation and bonus plan.
  • Health, dental, and vision insurance.
  • Health Savings Account (HSA) with company contribution.
  • 401(k) with company match.
  • Paid Time Off (PTO).
  • Tuition reimbursement.
  • Opportunities for professional development.

Equal Opportunity Employer:

We are committed to fostering a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer. We will provide reasonable accommodations to individuals with disabilities to perform essential job functions.

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