Product Specialist

2 weeks ago

NewcastleMaitland, Australia Ampcontrol Full time

At Ampcontrol, we are proudly powering the future of energy, committed to innovation, collaboration, and delivering real impact, through cutting-edge technology and systems that support electrification and decarbonisation. We are in search of a Product Specialist to support our Mining Machinery Engineering Team. Based at our Rutherford facility, this hands-on technical role is critical to ensuring the quality, efficiency, and continuous improvement of our underground development equipment.

About the Role

As the Product Specialist – Mechanical Support, you will be the technical subject matter expert, providing guidance and mentorship to mechanical personnel across the business. You'll work closely with engineering, operations, production, and sales teams to maintain and enhance Ampcontrol Mining Machinery's high-quality mechanical offering.

This is a dynamic role that combines mechanical mentoring, product lifecycle support, and technical troubleshooting, while helping shape the future of our mechanical products through knowledge sharing, documentation, and development support.

Key Responsibilities

  • Mentor and support mechanical workshop personnel
  • Provide product training and technical support to internal teams
  • Assist in commissioning of mining machinery projects
  • Manage customer interactions and deliver technical assistance
  • Review and update project documentation, assessments, and estimates
  • Contribute to production scheduling and resource planning
  • Ensure product documentation is accurate and up to date
  • Log issues/resolutions and contribute to continuous improvement
  • Assist with product development, R&D, and proposal generation
  • Maintain standards and monitor production quality outcomes

What You'll Bring

  • Mechanical Trade Qualification or Mechanical Engineering background
  • Over 10 years of experience (desirable) in underground development mining equipment overhaul
  • Strong technical knowledge and ability to work autonomously
  • Proven mentoring skills and passion for uplifting team capability
  • High-level communication and customer service skills

Employee Benefits

At Ampcontrol, we believe great work deserves great rewards. When you join us, you'll have access to a wide range of benefits designed to support your wellbeing, lifestyle, and career growth, including:

  • Flexible work arrangements to suit your lifestyle
  • Paid parental leave to support your family
  • Salary packaging options to help you make the most of your income
  • Purchased leave for greater work-life balance
  • Discounted private health care
  • Wellbeing programs and employee discounts
  • Education assistance and career development support

Ready to challenge the future?

Then apply now If you are intrigued or excited by what you have read, then we want to hear from you. You can learn more about what it's like to work at Ampcontrol by visitingwww.ampcontrolgroup.com

We value Equity, Diversity and Inclusion and are committed to Reconciliation through our Reflect Reconciliation Action Plan. Join us in our journey towards Reconciliation and making a meaningful impact in the community.

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