Bridging Operational Gaps as a Technical Product Specialist

2 weeks ago

NewcastleMaitland, Australia beBeeImpactful Full time $120,000 - $140,000

As a Technical Product Specialist, you will be responsible for bridging the gap between operational needs and technical solutions. You will define user stories, support agile delivery, and optimize tools that make a real difference to our frontline teams and customers.

Key Responsibilities:
  • You will collaborate with engineering, operations, and product teams to deliver agent tool enhancements.
  • You will translate complex business needs into actionable technical stories and user requirements.
  • Using data, you will support decision-making, platform optimization, and performance improvement.
  • Engaging stakeholders, you will gather feedback and contribute to smooth feature rollouts.
  • You will champion continuous improvement and the voice of the agent in every release.

This is an exciting opportunity for someone who is passionate about delivering smart, impactful technology for contact centers and has a knack for solving problems and influencing change.

About Our Organization:

We are a leader in private health insurance, disability support, and health services. We are reshaping the industry through bold innovation, strategic disruption, and trusted partnerships. We deliver great value health insurance and support services to protect, connect, and empower people to access healthcare when and where they need it.

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