Support Team

4 weeks ago

Sydney, New South Wales, Australia FIRST CONTACT Full time
Join Our Team as an Agile Workplace Concierge

At our company, we pride ourselves on being a service-driven business that places people at the heart of everything we do. Our vision is clear: "Operate great workplaces."

Due to internal growth within our team, we're excited to announce full-time and casual opportunities with our FC Support Team in Sydney

The Opportunity:

We are seeking an Agile Workplace Concierge to join our FC Support Team. As part of our Support Team, you'll be at the heart of our operations, supporting positions across the Sydney portfolio. The Support Team is our valued frontline, ensuring smooth operations in cases of absences, including service support, holidays, training days, sickness, and temporary vacancies.

This role is ideal for someone energetic, adaptable, and passionate about delivering exceptional customer service while working alongside diverse teams. You'll gain a broad range of exposure to different operations and teams, making every day a new experience. Training will be provided on systems and procedures before you're placed at a specific site.

Our roles provide a great opportunity for those looking to transition into a corporate environment while leveraging hospitality and customer service skills. No two days are the same

As part of these roles, your primary responsibility will be to curate exceptional experiences that leave a lasting impression on our visitors and occupants. You will be the driving force behind ensuring every interaction is seamless and memorable. Furthermore, you will play a crucial supporting role for our clients, working across any of the core services: Front of house (Reception), Concierge, Placemaking support, Hospitality, Workplace Solutions, Events, and Meeting coordination.

This role involves periods of walking, standing, sitting, and manual handling, keeping you active and engaged throughout your workday.

What you'll bring to the role:

  1. At least two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.
  2. Strongly embodies a customer-centric and hospitality-led mindset, adapting to visitors'/employees' needs and preferences to enhance their overall experience.
  3. Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.

Why you should choose First Contact:

  • Rewarding Monday-Friday, enjoy your evenings and weekends.
  • Compensation surpassing industry standards.
  • Outstanding rewards program - earn gift cards and perks.
  • Learning and development from some of the best leaders in Australia workplace experience.
  • Around-the-clock support through our wellness partner "Sonder" Employee Wellbeing
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