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Customer Service Relief Shift Supervisor

4 weeks ago

Blacktown City Council, Australia West HQ Full time

Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We'd like to hear from you

We are currently seeking energetic and highly motivated Customer Service Relief Shift Supervisor. This is a great opportunity for existing team members to develop their leadership skills.

About the role:

The primary responsibility of this position is to supervise on a relief basis for the daily operations of the Customer Service team. This position will organise and allocate the tasks and activities of the team on shift, and act as a key point of escalation for customer enquiries.

About you:

Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints. What you will need to be considered...

  1. First Aid Certificate (or willingness to obtain)
  2. Working with Children Check Clearance
  3. Demonstrated high level attention to detail
  4. Cash handling experience in a fast-paced environment
  5. Experience using CRM systems, particularly InfoGenesis and LINKS
  6. Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
  7. Demonstrable high-level customer service skills
  8. Willingness to undertake Leadership and Performance Management training
  9. Availability/flexibility to work shifts per operational requirement
  10. Clear performance management history for 12 months
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