Relief Shift Manager

2 weeks ago


Blacktown City Council, Australia West HQ Full time

Do you have what it takes to be a successful Customer Service Relief Shift Supervisor? West HQ is seeking a motivated and skilled individual to join our team.

This role provides an opportunity to develop leadership skills, work in a dynamic environment, and contribute to the success of our business. You will be responsible for supervising daily operations, allocating tasks, and providing support to customers.

About the role:

The primary responsibility of this position is to lead on a relief basis for the daily operations of the Customer Service team. You will need to be proactive, have excellent communication skills, and be able to handle customer complaints effectively.

About you:

We are looking for someone who is a natural leader, has experience working in customer-facing roles, and can provide high-level customer service. Your ability to multitask, prioritize tasks, and meet deadlines is essential in this role.

  • First Aid Certificate (or willingness to obtain)
  • Working with Children Check Clearance
  • Demonstrated high level of enthusiasm and energy
  • Cash handling experience in a fast-paced environment
  • Experience using CRM systems, particularly InfoGenesis and LINKS
  • Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
  • Demonstrable high-level customer service skills
  • Willingness to undertake Leadership and Performance Management training
  • Availability/flexibility to work shifts per operational requirement


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