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Operational Shift Manager

2 weeks ago

Blacktown City Council, Australia West HQ Full time

About the Opportunity

We are looking for a skilled and experienced Customer Service Relief Shift Supervisor to join our West HQ team. As a supervisor, you will play a critical role in delivering exceptional customer service, managing team performance, and driving business growth.

Key Accountabilities

  • Supervise and coordinate the activities of the Customer Service team
  • Monitor and report on team performance and productivity
  • Identify areas for improvement and develop strategies to enhance customer satisfaction
  • Collaborate with other departments to achieve business objectives

Required Skills and Experience

  • Minimum 2 years of supervision or leadership experience
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with CRM systems and Microsoft applications
  • High school diploma or equivalent required