Customer Success Manager

Customer Success Manager (Sydney/Melb/Brisbane)

What you'll be doing

Atturra are seeking a Head of Customer Success to build, lead, and scale the customer success function for Scholarion, a next-generation K–12 platform co-developed with Microsoft and leading independent schools.

Scholarion is built on Microsoft Dynamics 365 and the Microsoft cloud stack, combining finance, HR, payroll, student and parent engagement, alumni management, and more into a single, future-ready solution for schools. With Microsoft as a strategic partner, Scholarion is being positioned as the go-to K–12 platform in the market.

This is not about maintaining what's already built — you'll design the foundation for customer success and then grow it into a scalable, high-performing function.

This role can be based in Sydney, Melbourne or Brisbane where working in our Atturra office or on the client site (as needed), is a non-negotiable requirement for this position.

Additionally, you MUST hold a minimum of a Permanent Residency Visa to be considered.

Responsibilities

• Build the CS function from the ground up—onboarding, training, retention, and expansion for schools adopting Scholarion
• Design and roll out onboarding processes and tiered support, aligned to contract value, school size, and customer needs
• Own customer health tracking and success metrics, including onboarding milestones, adoption, satisfaction, and net revenue retention (NRR)
• Partner with Sales to ensure seamless handovers, joint success planning, and identification of upsell opportunities
• Champion the customer voice in product and partnership conversations, ensuring school needs influence roadmap and collaboration
• Align workflows and training to the academic year and school operations
• Develop frameworks, playbooks, and systems that scale across schools, Microsoft partners, and customer segments

Leadership & Growth

• Recruit, lead, and grow an initial team, scaling in line with market expansion
• Set performance standards, coach the team, and embed repeatable best practices
• Facilitate joint customer success reviews with Microsoft to ensure alignment across sales, product, and service delivery
• Report on key customer metrics to executive leadership and strategic partners

You'll Thrive Here If You

• Have built or scaled CS teams in SaaS, ideally in education or enterprise SaaS
• Keen to understand how schools operate and how to adapt processes to the education lifecycle
• Are commercial and metrics-driven, thinking in terms of NRR, churn risk, adoption, and client lifetime value
• Communicate clearly, stay calm under pressure, and love designing clean, simple systems
• Want autonomy, trust, and ownership of a function that will shape the success of Scholarion in market
• You enjoy the challenge of being creatively courageous

Success Measures

• Scholarion schools achieve strong adoption and measurable value from the platform
• Renewal and NRR targets consistently achieved or exceeded
• A high-performing CS team established, coached, and scaled
• Documented, repeatable processes embedded across onboarding and customer lifecycle
• High customer satisfaction (NPS/CSAT) and advocacy delivered, with Scholarion recognised as a leading Microsoft-powered solution in education

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

Our Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.

What our people say:

"We are working towards a very bright future."

"It\'s a company with vision and a promising future."

Why you'll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to supporting Australia's veterans

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs' Veteran Employment Commitment (VEC) and is committed to supporting Australia's veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.

What our people say:

"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.

#J-18808-Ljbffr

---