Strata Manager Assistant

4 weeks ago

Perth, Western Australia Richardson Strata Management Services Full time

Richardson Strata is looking for a StrataAssistant to join our growing team for 2025 In this role, you'll report directly to the Strata Manager and handle a variety of day-to-day administrative tasks and documentation. You'll be a key player in our team, easing the workload and providing vital support to both our clients and Strata Managers. If you thrive in a collaborative environment, and want a career path in Strata Management, this is the role for you

What's on Offer

A competitive annual salary + incentives/bonus scheme

Flexibility to work from our office or remotely once training is complete

Career development plans and monthly coaching to help you grow

Comprehensive training and paid certification in strata management to boost your expertise

About Richardson Strata

At Richardson Strata, we're proud to be one of Western Australia's largest family-owned and operated strata management companies. We're committed to providing superior strata management services across the state, located in Burswood we act as a central hub that connects people with a wide range of services.

What is Strata?

Strata title is a model of property ownership in Australia that allows individuals to buy ownership of a larger property or building. As an owner of a 'lot' within a 'Strata Complex', you own your lot as well as a share in the 'common property.

At Richardson Strata, your key responsibilities will include:

Supporting the Strata Manager by handling strata processes according to established guidelines and procedures.

Delivering exceptional customer service across multiple channels, including:

Handling 10 – 30 client phone calls daily with a positive and professional approach.

Responding to 20 – 60 client emails each day, ensuring timely and accurate replies.

Understanding and meeting customer deadlines and timeline expectations, and ensuring their needs are met.

Accurately entering client data and relevant details into the management software, maintaining up-to-date and precise records.

Consistently following all corporate processes to ensure smooth and effective operations.

Liaising with homeowners, managing agents, and contractors.

Coordinating meetings, taking minutes, and managing post-meeting documentation.

Issuing work orders, quote requests, and insurance documents, as well as reviewing and approving invoices.

Preparing and sending letters, flyers, and handling general filing.

About You

You'll be a great fit for this role if you are an independent worker who thrives in a collaborative environment. Excellent written and verbal communication skills are a must, along with a willingness to learn and adapt within the industry.

The ideal candidate will also have:

Minimum 1 year of experience in a similar role (administration)

Certificate IV in Strata Community Management (preferred, but not required)

Valid Western Australian Driver's License

Proficiency with Microsoft Office Suite programs

How to Apply

If you're enthusiastic, proactive, and possess the skills and experience we're looking for, we'd love to hear from you

Please submit your resume and cover letter via SEEK.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver's licence? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment?

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