General Manager

Set the standard in premium living at Essence Communities Zetland and lead with impact, vision & JOY as our General Manager

Be part of a bold new chapter in Sydney's BTR scene as our property in Zetland makes its debut. We have an exciting opportunity for a reliable and inspiring General Manager to shape the BTR experience and vision for this property, lead the launch and day-to-day operations with a team that represents our core values. This role requires a leader that leads with empathy, connection and joy whilst showcasing their benchmark in customer service, experience in property management and their ability to manage a building that many will call home. You will oversee every element of operations with passion, purpose and precision.

• Build the ultimate resident experience that exceeds service expectations by implementing reassurance, memorable moments and joy in a safe and stable environment.
• Develop a high-performing team focused on resident-centric service, reliability, empathy, connection and professionalism.
• Follow the companies procedures and implement in property procedures that will improve operations.
• Drive the property's financial growth by maximising income, exceeding targets, and implement leasing strategies to reduce vacancies and increase renewals.
• Ensure effective operational and revenue management to meet and exceed annual Net Operating Income (NOI) budgets.
• Oversee all property operations, ensuring compliance, risk management, high standards of presentation and positive impact across the asset.
• Execute mobilisation efforts to ensure a seamless launch and flawless operational kick-off.
• Act as the main liaison between leadership, clients, and partners to ensure fluid communication.
• Drive the leasing strategy with passion ensuring all touch points are the delivered with purpose and precision.
• Oversee the preparation and submission of property reports to ensure accuracy, timeliness, and compliance with KPI's.
• Think outside the box to create a joyful work environment that will reflect empathy and joy in resident interactions.

Zetland is an urban oasis, design-led BTR community based 5km south of the Sydney CBD. This development is situated at the centre of Zetland's warehousing industry and features a six-level mixed-use property with 135 residences. Purpose-built as a unified rental offering, the property boasts a sophisticated range of lifestyle amenities including a fully equipped gym, co-working spaces, library, yoga lawn and communal terrace.

With a background in BTR, property or hotels, you will possess a strong understanding of commercial acumen, rental market dynamics, pricing strategies, and resident engagement. As a strong leader, you will inspire teams, excel in communication, problem-solving, and deliver high-end customer service experiences.

• Detail orientated and results-driven, with a commitment to exceeding targets and performance indicators.
• Ability to lead with empathy, connection and develop a joyful environment for your team and residents
• Experience in building management – Understanding stakeholder interactions and requirements to create a safe environment.
• Understanding of the legislation
• Valid Full Real Estate Licence
• Proven leasing experience in the residential, commercial, and/or retail property sector
• Demonstrated ability to meet targets and exceed KPI's · Strong financial acumen with a sharp eye for performance and profitability
• Unrestricted working rights in Australia
• Valid National Police Check

Tell us about all the amazing qualities you can bring to Essence Communities. To start your journey, apply now with your resume and cover letter.

Essence Communities reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.