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Customer Success Coach

3 weeks ago

Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $120,000
Job Title: Customer Success Trainer

We are seeking a skilled Customer Success Trainer to join our team.

This role involves delivering high-quality training and support to customers. As a Customer Success Trainer, you will conduct product training using various delivery methods and leverage your industry experience to analyze and prioritize issues.

  • Provide on-site pre- and post-installation training and support for venue management systems, applications, and web-based products.
  • Develop structured training courses and supporting documentation as required.
  • Develop and maintain customer relationships through effective communication and issue escalation.

You will work closely with customers, product developers, support, and sales to provide innovative instructional solutions for effective product use.

Key Responsibilities:

  • Deliver training sessions to ensure seamless adoption of new products.
  • Analyze customer needs and develop tailored training programs.
  • Educate customers on product features and benefits.
  • Collaborate with cross-functional teams to drive customer success.

Requirements:

  • Excellent customer service skills.
  • A passion for helping people and a willingness to learn.
  • Formal training qualifications (e.g., Cert IV – desirable).
  • Advanced knowledge of Microsoft Word, Excel, and PowerPoint.
  • Experience in cash flow analysis within the gaming and casino industry or a strong understanding of financial analysis.
  • Extensive experience in the technology sector is desirable.

Benefits:

  • Opportunity to work with a dynamic team.
  • Professional development and growth opportunities.
  • Competitive salary and benefits package.