Technical Support Specialist

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About the Role

The Technical Support Specialist is an intermediate position where they provide technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.

Responsibilities

• Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.
• Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.
• Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.
• Configure and set up workstations and laptops.
• Participate in troubleshooting and quickly arrive at workable solutions.
• Advise others on resolution and solutions in issues.
• Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
• All other duties as assigned.

Requirements

• 1+ years of Service Desk experience is preferred
• High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
• A+ Certification or other technology certifications a plus
• Ability to configure workstations/laptops.
• Ability to troubleshoot operations issues.
• Ability to complete basic hardware/software installations.
• Good hardware/software troubleshooting skills.
• Basic understanding of software monitoring tools.
• Understanding of backup procedures.
• Good problem-solving skills.
• Good organizational skills.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Referral Bonus
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.relx.com/careers/join-us

https://www.lexisnexis.com/community/pressroom/b/news/posts/lexisnexis-completes-acquisition-of-henchman

Apply now with your CV and cover letter outlining how your background aligns with the role.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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