S&S Banking Consultant, Aitkenvale Qld
3 weeks ago
Job Title : S&S Banking Consultant, Aitkenvale QLD - Suncorp Bank
Req ID : Department : SB Central & North QLD Division : Suncorp Bank Location : Aitkenvale
About Us
At Suncorp Bank, you can build a career with growth potential within a culture of purpose and belonging. As part of the ANZ Group, applications to join Suncorp Bank will be processed through ANZ systems, with correspondence from ANZ during recruitment.
About the Role
As a S&S Banking Consultant, you will provide excellent sales and service support to customers through face-to-face interactions and inbound & outbound calls, handling Everyday Banking inquiries, account openings, and processes while maintaining team, customer, risk, and performance outcomes.
Role Location : Shop & Stockland Townsville Shopping Centre, Ross River Road, Aitkenvale QLD
Role Type : Permanent, Flexible Part-time (30 hrs/week)
Daily Responsibilities:
- Deliver customer-obsessed service that enhances satisfaction and first-call resolution.
- Provide accurate information on banking inquiries and account processes via phone and online channels.
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes, aiming for high NPS scores.
- Contribute to a team culture that balances people, customer, risk, and performance considerations.
- Ensure compliance with internal policies, external regulations, privacy laws, FSRA, and underwriting guidelines.
Qualifications and Skills:
To succeed in this role, you should ideally have:
- Experience delivering high-quality customer service.
- Ability to use customer and business insights to improve performance across various measures.
- Strong interpersonal and communication skills.
- Commitment to self-development and learning opportunities.
- Computer literacy and navigation skills.
Having most of these skills is sufficient; at ANZ, a growth mindset is valued, so we encourage applicants with a broad skill set to apply.
Why Join Us?
Suncorp Bank, part of the ANZ Group, offers meaningful work supporting the financial wellbeing of over a million customers. We prioritize wellbeing, offer benefits for work-life balance, and support flexible and remote work arrangements. Joining Suncorp Bank provides opportunities for growth across various divisions within the global ANZ Group.
Suncorp Bank promotes an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and are committed to providing necessary adjustments during recruitment and employment. If you have a disability or access needs, please let us know how we can support you.
Job Posting End Date: 26/08/2023, 11:59 pm (Melbourne, Australia)
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