S&S Banking Consultant

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

About Us

At Suncorp Bank, you can build a career with exceptional growth potential within a culture of purpose and belonging. As part of the ANZ Group, applications to Suncorp Bank will direct you to ANZ systems, and communications will be from ANZ during the recruitment process.

About the Role

As a S&S Banking Consultant, you will provide outstanding sales and service support to customers through face-to-face interactions and inbound & outbound calls. Your responsibilities include handling Everyday Banking inquiries, account openings, and related processes while balancing team, customer, risk, and performance outcomes.

Suncorp Bank promotes continual learning and adapts to the latest digital customer engagement tools. You will be part of a team that values digital empowerment and fluency, helping customers transition to more convenient banking experiences confidently using digital banking options. We are committed to a future-forward culture that blends personal relationships with cutting-edge digital solutions.

Role Location : Shop G26, Kippa Ring Village, Kippa Ring QLD 4021

Role Type : Permanent, Part Time

Work Hours : 20 hours per week, Monday to Friday

Note : All training required will be up to full-time hours for the first 3 months.

What will your day look like?

As a S&S Banking Consultant, you will:

  • Deliver customer-obsessed service that drives satisfaction and first call resolution
  • Provide accurate information on inquiries, account openings, and processes via telephone and online channels
  • Support and educate customers on digital platforms for personal banking, empowering self-service
  • Support digital onboarding processes for a seamless customer experience
  • Listen, build trust, ask the right questions to exceed customer expectations, and improve outcomes, resulting in strong NPS scores
  • Contribute to a team culture balanced across people, customer, risk, and performance
  • Ensure compliance with internal policies, external requirements, legislative standards such as Privacy and FSRA, and Underwriting Guidelines

What will you bring?

To succeed, ideally you will have:

  • Experience delivering high-quality customer service
  • Comfort with digital customer service platforms
  • Ability to troubleshoot digital banking applications and mobile services
  • Understanding of digital verification and ID validation systems
  • Proficiency in digital payment technologies like mobile wallets and online payments
  • Ability to handle digital banking queries and empower customers to manage accounts online

You're not expected to have all these skills. We value a growth mindset, so if you possess most of these, we want to hear from you.

Why join us?

Suncorp Bank, part of the ANZ Group, is dedicated to supporting the financial wellbeing of over a million customers. We prioritize our team members' wellbeing and offer benefits and resources to support work-life balance, including tools for remote and flexible work arrangements.

Joining Suncorp Bank offers exceptional growth opportunities within the bank and across the ANZ Group, which operates in nearly 30 markets globally.

Suncorp Bank values inclusivity and mutual respect. We welcome applications from all backgrounds and are happy to accommodate any adjustments needed during the recruitment process or role.

Learn more about working at Suncorp Bank and the ANZ Group by visiting our careers page.

You can apply for this role by visiting ANZ Careers and searching for the reference number.

Job Posting End Date:

03/09/2025, 11:59 pm (Melbourne, Australia)

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