S&S Banking Consultant, Roma Qld
3 weeks ago
About Us
At Suncorp Bank, you can build a career with exceptional growth potential within a culture of purpose and belonging. As part of the ANZ Group, applications to Suncorp Bank will be directed to ANZ systems, and correspondence will be received from ANZ during the recruitment process.
About the Role
As a S&S Banking Consultant, you will provide outstanding sales and service support to customers through face-to-face interactions and inbound & outbound calls. Your responsibilities include handling Everyday Banking inquiries, account openings, and processing while balancing team, customer, risk, and performance outcomes.
Role Location : Shop 6 & 7 Westlands Plaza Shopping Centre, Wyndham Street, Roma QLD
Role Type : Permanent, Flexible Part-time
Note : Two opportunities are available, for 27.5 or 20 hours per week.
Daily Responsibilities:
- Deliver customer-obsessed service to drive satisfaction and first call resolution.
- Provide timely and accurate information on inquiries, account openings, and processes via phone and online.
- Listen actively, build trust, ask the right questions to exceed customer expectations, and improve outcomes, resulting in high NPS scores.
- Contribute to a balanced team culture focusing on people, customer, risk, and performance.
- Ensure compliance with internal policies, external requirements, legislative standards such as Privacy and FSRA, and underwriting guidelines.
Candidate Requirements:
To succeed in this role, you should ideally have:
- Experience in delivering high-quality customer service.
- Ability to use customer and business insights to enhance performance across various measures.
- Strong interpersonal and communication skills (written and verbal).
- Team-oriented mindset and supportive attitude.
- Commitment to self-development and role capability growth.
- Computer literacy and navigation skills.
Having most of these skills is sufficient; at ANZ, a growth mindset is key, so we encourage applicants with most of these qualities to apply.
Why Join Us?
Suncorp Bank, part of the ANZ Group, is dedicated to supporting the financial wellbeing of over a million customers. We prioritize our team members' wellbeing, offering benefits and resources to promote work-life balance and enabling remote and flexible work arrangements.
Joining Suncorp Bank offers significant growth opportunities across the bank and within the broader ANZ Group, which operates in nearly 30 markets globally.
We are committed to creating an inclusive workplace where individuals from all backgrounds, identities, and beliefs can thrive. We welcome applications from everyone and are happy to discuss any adjustments needed during the recruitment process or in the role itself. If you have a disability or access requirements, please let us know how we can support you.
Job Posting End Date: 02/09, 11:59 pm (Melbourne, Australia)
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