Front Desk Customer Service

4 weeks ago

Brisbane, Queensland, Australia Fitness Cartel Australia & New Zealand Full time
Overview

Front Desk Customer Service (Cartel Concierge) - Brisbane North

Responsibilities
  • Greet everyone and serve customers at the front desk and café.
  • Answer calls, handle queries and complaints, directing the member to the relevant manager if necessary.
  • Use computer and software systems to look up member details, create access key tags, process purchases and assist members with booking classes.
  • Assist parents with booking their kids into Kid's Cartel where needed.
  • Learn about our supplement and apparel range to execute supplement and apparel sales to members.
  • Perform café duties including using a coffee machine and making protein shakes.
  • Maintain venue cleanliness, ensuring reception/café area are neat, shelves stocked, and apparel displays accurate.
  • Perform opening and closing duties in a timely manner.
  • Follow directions, prioritise and complete tasks in a timely manner.
  • Perform other related duties.
What you'll need to succeed
  • Previous customer service experience with excellent communication skills.
  • A "can do" attitude with a drive for learning and growth.
  • A passion for health and fitness and eagerness to work in the industry.
  • Be reliable, proactive, punctual, professional and well-presented.
  • Have a strong work ethic.
  • Be highly motivated and an adaptable team player with the ability to multitask and show initiative.
  • Computer literacy and ability to learn new systems.
  • Communicate and uphold policies and procedures of the business to customers and staff.
  • Current First Aid & CPR Certificates (if not held, willingness to acquire).
  • Flexibility to work hours suitable for the operations of a gym (shift schedules provided in advance).
  • Have Australian working rights.
What we'll offer you in return
  • A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
  • Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
  • Perks:
    • Free gym membership to all Fitness Cartel locations.
    • Discounts on supplements, apparel, and café products.
    • Access to Merse Wellness Spas at discounted rates.
    • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply

Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you bring to our team. Applications will be reviewed as received, so don't wait—apply today

Note: Only candidates meeting our selection criteria will be contacted. No agencies please


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