Senior Client Liaison Representative

Join to apply for the Senior Client Liaison Representative role at NSW Department of Communities and Justice

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Join to apply for the Senior Client Liaison Representative role at NSW Department of Communities and Justice

• Ongoing and Temporary - Full-Time (35 HPW) and Part-Time opportunities available
• Clerk Grade 3/4, base salary ($84,659 - $92,701) pro rata, plus employer's contribution to superannuation and annual leave loading
  
  
  • Parramatta/Hybrid
  • Ongoing and Temporary - Full-Time (35 HPW) and Part-Time opportunities available
  • Clerk Grade 3/4, base salary ($84,659 - $92,701) pro rata, plus employer's contribution to superannuation and annual leave loading
    
    
  Your role
  
  As the Senior Client Liaison Representative (SCLR) role you will play a critical role in providing first point of contact for victims of violent crime with Victims Services. You will be responsible for delivering high level service and support by providing information, advice and referrals directly to victims and their representatives.
  
  What You'll Do
  
  The SCLR is required to act with professionalism, objectivity and integrity, which includes:
  • Work within a team, taking ownership of a trauma-informed client experience and provide first contact resolution where possible.
  • Respond to inbound calls, delivering a consistent client experience, while achieving key performance indicators and performance targets.
  • Display calmness, composure and resilience while dealing with distressed or upset clients and their representatives.
  • Work collaboratively across Victims Services and identify opportunities to improve on services, policies and procedures within the team.
    
    
  What We're Looking For
  
  The successful candidate will have the following abilities and characteristics:
  • Ability to work in a trauma-informed way when providing services and support to victims of crime.
  • Experience providing a high level of support to vulnerable clients in a high-volume work environment.
  • Ability to support Aboriginal and Torres Strait Islander clients in a culturally safe and appropriate way to improve client accessibility and outcomes.
  • Ability to maintain self-wellbeing in an environment that exposes staff to information that is sensitive and confronting.
  • Strong verbal and written communication skills, as well as basic administrative skills.
  • Ability to build and maintain relationships with internal and external stakeholders.
  • Ability to comply with all relevant legislations and regulatory frameworks.
  • Availability to work from 9:00am - 5:00pm in line with the hours of the Victims Services Line and the Aboriginal Contact Line.
    
    
  Download the role description.
  
  If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
  
  To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.
  
  We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
  
  What We Offer
  
  We offer a variety of benefits, including:
  • A challenging and rewarding career
  • Flexible, autonomous work environment
  • Competitive pay and conditions
  • Training and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs.
    
    
  Want more information? Visit our website to see more information on Working for us.
  
  We do work that really matters
  
  Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
  
  Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment
  
  Are you ready to join us?
  • Click apply
  • Attach a cover letter (maximum 2 pages) outlining how you meet the requirements and key capabilities of the role
  • Attach an up-to-date résumé (maximum 5 pages)
  • Answer the two screening questions below (300 word maximum for each question)
    • Tell me about a time that you were able to assist an upset client in a trauma-informed way? What did you do? What was the outcome?
      • Describe a time when you identified an error, problem, defect that had escaped others' attention. What did you do? What happened?
        
      Applications close 17 August 2025 at 11:59pm AEST.
      
      Got a question?
      
      For more information about the role or what it's like to work for DCJ, please contact the hiring manager Lisa Donohoe at lisa.donohoe@dcj.nsw.gov.au.
      
      If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 683 014 or maren.heldt@dcj.nsw.gov.au.
      
      Visit Recruitment adjustments on the DCJ website to learn more.
      
      Inclusion and Diversity lies at the heart of how we recruit
      
      We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
      
      To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
      
      Other Information
      
      A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
      
      For more information visit Applying for DCJ jobs on the DCJ website.
      
      

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesGovernment Administration

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