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Client Liaison Officer
2 weeks ago
The Client Liaison Officer plays a vital role in representing our organization, providing expert support and guidance to clients with diverse needs.
- Establish and maintain positive relationships with internal and external stakeholders.
- Work independently and manage your own workload, including collaborating with colleagues as part of a team environment.
- Develop innovative solutions for individuals at risk of homelessness or experiencing housing challenges.
This position requires a strong client focus and a commitment to culturally sensitive customer service. The ideal candidate will have a passion for delivering exceptional results and making a meaningful impact on clients' lives.
About Our OrganizationWe are an equal opportunity employer and welcome applications from candidates from diverse backgrounds. We strive to create an inclusive workplace where everyone has access to opportunities and can thrive.
Our mission is to provide safe, accessible, and affordable housing options for those most in need, empowering them to live with dignity, find support when needed, and achieve long-term stability.
Key Responsibilities:- Provide expert support and guidance to clients.
- Process and assess applications and enquiries using relevant legislation, policies, and procedures.
- Collaborate with colleagues to achieve key performance indicators (KPIs).
- Engage with outreach services in local communities and homelessness initiatives to drive joint housing resolution efforts.
- Current driver's license.
- A strong commitment to delivering excellent customer service.
- Ability to utilize technology effectively.
- Competitive remuneration and benefits package.
- Ongoing training and development opportunities to enhance skills and capabilities.
- A flexible and autonomous work environment.
- Generous leave entitlements, including flexible leave arrangements.
