Business and Performance Improvement Analyst

Qantas Perth, Western Australia, Australia

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group. Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a fleet of F100 and A319/20 jet aircraft from our base at Perth Airport and specialise in mining industry charters, regional airline services, routine and emergency freight and corporate charter flying.

As a Business and Performance Improvement Analyst within the Customer Delivery and Transformation team, you will play a key role in supporting strategic projects and initiatives that drive growth, transformation, and operational improvement across Network Aviation. You will be responsible for identifying business constraints and opportunities, optimizing processes, policies, and systems, and delivering actionable insights that align with organizational goals.

Working closely with stakeholders across the business, you will develop reporting frameworks, conduct in-depth analysis, and generate insights to support transformation initiatives. You will also lead ongoing business reviews and contribute to the development of customer and operational performance metrics to ensure targets are consistently met and exceeded.

• Identify business constraints and opportunities; optimize processes, policies, and systems; and deliver actionable insights aligned with organizational goals.
• Develop reporting frameworks, conduct in-depth analysis, and generate insights to support transformation initiatives.
• Lead ongoing business reviews and contribute to customer and operational performance metric development to ensure targets are met or exceeded.

• Minimum 3 years' experience in a business / performance improvement analyst or similar role
• Strong analytical and problem-solving skills
• Demonstrated ability to lead and support continuous improvement and change initiatives
• Proven experience translating business strategy into practical, measurable plans
• Excellent stakeholder engagement and relationship management skills
• Clear and effective communication across technical and non-technical audiences
• Solid experience in data analysis and reporting
• Proficiency in Power BI (highly regarded)
• Experience working in complex, large-scale operational environments
• A collaborative mindset and ability to work effectively with cross-functional teams

• Flexible leave options: up to 18 weeks paid parental leave and additional purchased leave options
• Discounted air travel within Australia and globally for you, your family, and friends, plus exclusive deals on accommodation and holidays
• Access to thousands of rewards across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment; salary packaging options
• Wellbeing support: interactive wellbeing resources and tailored nutrition plans

The Qantas Group is an equal opportunity employer committed to diversity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and individuals from all backgrounds to apply. If you have any support or access requirements, please advise at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you're ready to step into a culture that will challenge and excite you, submit an application and let's explore how we go places together.