National Customer Service Manager

ICT Customer Support Officer

Moorabbin, Victoria | Mansys Pty Ltd

Posted 6 days ago

Job Description

ICT Support Technician (Customer Support)

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on full time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.

Main Responsibilities

• Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
• Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
• Determining software and hardware requirements to provide effective solutions to client issues.
• Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
• Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
• Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
• Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.

Must Have

• A Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology, with demonstrated experience in PLM and software support.

Skills Required

• Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, and BMIDE).
• Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
• In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration; Programming and Technical Skills including TCL, VB.NET, HTML.

Salary: 80,000 – 90,000 plus Bonus plus Superannuation.

Only shortlisted candidates will be contacted.

Residential Service Manager - Relocate to Regional Victoria

Location: Moorabbin, Victoria | 3000 Melbourne, Victoria

Posted 82 days ago

Job Description

Permanent

Residential Service Manager - Aged Care | Regional VIC (4 Hours from Melbourne)

Salary: Up to $140,000 + Free Accommodation + $300 Fortnightly Travel Allowance

Type: Permanent, Full-Time

Location: Regional Victoria (4 hours from Melbourne)

Are you an experienced Residential Service Manager ready for a new challenge in a welcoming and close-knit regional community? This is an exciting opportunity to lead a well-established aged care service, where your clinical and operational expertise will be highly valued and supported.

As the Residential Service Manager, you will be responsible for the overall leadership of the facility, ensuring high standards of care, compliance, team performance, and resident satisfaction. You will be supported by an experienced team, a collaborative organisation, and strong systems that allow you to focus on what matters most—delivering excellent care.

The Location: Located in a scenic riverside town in regional Victoria, the area offers a relaxed lifestyle with access to local cafes, schools, shops, parks, and healthcare services. With a strong sense of community and plenty of sunshine, the location is perfect for those seeking a quieter pace of life—while still being within easy reach of Melbourne for weekend trips or visiting family.

What's on Offer:

Salary up to 140,000 per annum

Free, fully furnished accommodation provided

Fortnightly travel allowance of 300

Supportive leadership from regional and corporate teams

A stable, full-time permanent role with real career growth potential

To be successful, you will bring:

• Prior experience as a Residential Service Manager in aged care (essential)
• Current AHPRA registration as a Registered Nurse
• Strong knowledge of aged care standards, quality systems, and accreditation
• Excellent leadership, communication, and people management skills
• A genuine passion for creating a positive environment for residents and staff

Apply now to lead with purpose and make a real difference in aged care by sending your CV or clicking apply now

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