National Customer Experience Manager

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $210,000
Customer Service Leadership Opportunity

We are seeking a skilled and experienced Customer Service Manager to lead our national customer service team.

The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes.

The ideal candidate will oversee customer service operations nationwide, ensuring timely, accurate, and professional support for customers.

Responsibilities:
  • Lead and manage the national customer service team
  • Develop and implement service strategies and processes to improve customer satisfaction, loyalty, and retention
  • Oversee customer service operations nationwide to ensure timely and accurate support
  • Utilize CRM tools to manage customer interactions and data
  • Collaborate with cross-functional teams to enhance service delivery
Requirements:
  • Proven experience in a customer service management role, preferably within the agribusiness or related industry
  • Experience using a CRM for customer service
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Analytical mindset with the ability to interpret data and make informed decisions
  • Customer-focused with a passion for delivering outstanding service
  • Collaborative approach to business decision-making

  • National Customer Service Manager

    1 week ago

    Melbourne, Victoria, Australia Pacific National Full time

    **National Customer Service Manager**- ** Join a secure industry providing essential services Australia wide**:- **Progressive and sizeable business on growth trajectory**:- ** Permanent opportunity based in Melbourne, Sydney or Brisbane****About us**Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We...

  • Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia St John Ambulance Australia (National Office) Full time

    Customer Experience Manager - Health TransportJoin to apply for the Customer Experience Manager - Health Transport role at St John Ambulance Australia (National Office)Customer Experience Manager - Health Transport1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience Manager - Health Transport role at St John Ambulance Australia...

  • National Sales Strategist

    6 days ago

    Melbourne, Victoria, Australia beBeeCountry Manager Full time $900,000 - $1,200,000

    The OpportunityWere excited to offer a fantastic opportunity for a dynamic results-driven individual to lead our sales strategy across Australia.This key leadership role offers a chance to shape our national business unit develop a high-performing team and foster strong relationships with local stakeholders.Key Responsibilities:

  • National Customer Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerCare Full time $90,000 - $120,000

    At Lineage, you have the opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.We are a global leader in temperature-controlled industrial REIT and logistics solutions provider with a network of facilities spanning multiple countries.This newly created position is a key appointment, shaping how we deliver...

  • Customer Experience Champion

    2 weeks ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Experience Leader

    6 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • National Customer Manager

    1 week ago

    Melbourne, Victoria, Australia Fonterra Full time

    **General Information**:- Date Published- 21-Jan-2025- Advertising Ends- 20-Feb-2025- Country- Australia- Location- Melbourne & Southern Victoria- Role Type- Sales- Work Type- Permanent- ID#- 11070**Position Description**:- Join a leader in Dairy working within a supportive & collaborative team.- Richmond location with WFH flexibility.- Utilise your...

  • National Student Experience Manager

    1 week ago

    Melbourne, Victoria, Australia Ikon Full time

    **About Ikon**Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences.Ikon operates nationally with campuses in Sydney,...

  • National Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia GrainCorp Full time

    National Customer Service Manager - West FootscrayRole: National Customer Service ManagerLocation: West FootscraySalary range: Up to $210,000 including super + bonus opportunityAbout GrainCorpGrainCorp is leading the way in sustainable agriculture, connecting rural communities with food, animal feed, and industrial customers around the world.Role overviewAs...