Senior Officer, Student Admin Fees Team

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
50.75 per hour + SuperBundoora locationStart ASAP Until December

About the Organisation

Join a respected institution in the higher education sector, known for its commitment to academic excellence, community engagement, and student success. Based in Bundoora, the campus offers a collaborative and supportive environment where your contribution will make a real impact.

About the Role :

We're seeking a skilled Senior Officer to support the Student Admin Fees Team in delivering high-quality administrative services, with a strong focus on student fees, financial transactions, and reporting. This is a fantastic opportunity for someone with strong numerical and financial experience in a student administration or university setting.

Key Responsibilities :

  • Essential : Proven experience in student fee payments, processing refunds, and managing financial transactions. A solid understanding of university fee structures and the ability to work confidently with numbers is critical.
  • Ability and willingness to learn and adapt to new student management systems.
  • Interpret and provide advice on complex student fee rules, policies, and entitlements.
  • Apply expertise in regulations to make decisions or support a team in delivering core administrative services.
  • Monitor, maintain, and generate internal and external financial reports and student records.
  • Deliver specialist administrative support to achieve team and department objectives.
  • Communicate effectively across departments and external stakeholders to resolve fee Fee related queries.
  • Provide clear, professional advice to inform decision-making and influence best practices across the team.
  • Identify and recommend improvements to processes, including contributing to system enhancements, training materials, and service delivery models.
  • Support the execution of student lifecycle activities including fees, enrolments, curriculum management, results, graduations, and reporting.
  • Take ownership of fee-related cases through the Connect Academic system, ensuring timely and accurate resolution.
  • Contribute to developing team procedures and knowledge-sharing tools.
  • Monitor workloads, flag risks, and escalate emerging issues to the Coordinator, Academic Services.
  • Provide exceptional customer service to students and staff, maintaining response times in line with SLAs.
  • Extract data and prepare analytical reports for senior stakeholders, using university systems.

Skills and Experience :

Essential : Strong financial acumen and experience handling student fees, payments, refunds, and financial transactions within a university or education sector context.Proven ability to understand and interpret complex policies, systems, and procedures.Highly organised, with the ability to manage competing priorities and meet deadlines in a high-volume environment.Confident working both independently and collaboratively within a team.Proficient in Microsoft Office (particularly Excel), databases, and student management systems.Excellent written and verbal communication skills with a proactive, solutions-focused mindset.A collaborative team player with a commitment to continuous improvement and best practice.Ability to identify issues and risks, propose solutions, and adapt to changing priorities with professionalism and resilience .

Requirements :

Must hold or be willing to obtain a valid Working With Children Check

How to Apply :

Click the APPLY button now or contact Sharon on for a confidential discussion

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy

Consultant

Reference number :

Profession : Banking & FinanceAdministration & Support

Company : Dixon Appointments

Date posted : 18th Aug, 2025

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