Fees and Scholarships Administrator

Join to apply for the Fees and Scholarships Administrator role at Swinburne University of Technology

This position reports to the Graduation, Fees and Scholarships Manager Fees and Scholarships Team Leader and supports fees and scholarships activities to internal and external customers of the University. This role is required to prioritise tasks and functions aligned to the Fees and Scholarships team and all scheduled priorities to ensure the timeframes for resolution are always met. The Fees and Scholarships Administrator provides a high level of customer service to staff and students at the University and is responsible for providing current and accurate fee information and advice, fee issue resolution, VE payment plan processing, VET Student Loan processing and general scholarship application processing. The role also contributes to the efficient, effective and timely delivery of the range of functions across Student Administration and Library Services as required.

• Provide high-quality support services within a demanding, client-focused environment.
• Deliver coordinated and high-quality services to a range of stakeholders, working both independently and as part of a team.
• Offer accurate fee information and advice and resolve fee-related issues in a timely manner.
• Process VE payment plans, VET Student Loan processing and general scholarship applications.
• Contribute to the efficient delivery of functions across Student Administration and Library Services as required.

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated, relevant experience in the provision of high-quality support services within a demanding, client focussed environment.
• Good time management and organisational skills, with ability to prioritise workloads to ensure deadlines are met.
• Demonstrated ability to work independently and as part of a team to deliver coordinated and high-quality services to a range of stakeholders.
• Demonstrated high-level interpersonal skills, including the ability to liaise effectively with people from diverse social and cultural backgrounds.
• General knowledge of the post-secondary education context in Australia.
• High-level ability and skills in the use of Microsoft Office software packages including word processing, spreadsheets, and databases.
• Demonstrated ability to learn and effectively use a variety of other computer software packages including Finance One and the University's Student Management System.

• Flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• 17% super and salary packaging options, including car leasing and extra super contributions.

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page. If you are viewing this advert from an external site, you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page. Appointment to this position is subject to passing a Working with Children Check. If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au. Applications Close Sunday 21 September.

Swinburne is committed to diversity, equity, and inclusion and is an equal opportunity employer. We encourage applicants from diverse Aboriginal and Torres Strait Islander communities. We support applicants with disabilities and can arrange reasonable adjustments upon request. For adjustments, contact DCR@swin.edu.au or +61 3 9214 3550. General enquiries about the role can be sent to talentacquisition@swin.edu.au.

Victoria's Commitment to Action: Improving international student employment outcomes. As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment and welcomes applications from international graduates. We are a Circle Back Initiative Employer and commit to responding to every applicant.