Customer Experience Specialist Trainee

2 days ago

Sydney, New South Wales, Australia Inchcape plc Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the role

Reporting to the Retail Centre Manager and based at our Trivett Automotive Retail site in Parramatta, the Customer Experience Specialist Trainee plays a key role in delivering a seamless and engaging vehicle sales journey. You will be representingSubaru, as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

In this role you will be responsible for learning, developing and implementing the various functions of a Customer Experience Specialist, whilst displaying the exceptional standards of customer service to ensure that Trivett Automotive Retail is the most customer centric automotive retailer in Australia.

Key Responsibilities

  • Learn and develop product knowledgeto deliver comprehensive and informative demonstrations to customers.
  • Provide a high standard of customer service for in-store queries, supporting the team in addressing questions about vehicles, aftermarket products, and financial services.
  • Learn and develop the ability to clearly explain product benefits and featuresto build strong customer relationships, using interpersonal skills, asking clarifying questions, and anticipating customer needs.
  • Help to prepare and process sales contractsas needed.
  • Assist with customer trade-insand document processing on delivery day.

About You
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs as well as lead a team. You will bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

  • Strong interest or experience in sales, retail and/or automotive industry
  • The ability to multitask in a fast-paced environment.
  • Demonstrates excellent judgment and decision-making skills.
  • Proficiency in Microsoft Office and confidence using digital platforms.
  • Availability to work Saturdays (with a weekday off in lieu).
  • Where possible, our flexible work policy helps support you in achieving a genuine work-life balance
  • Thorough and ongoing training provided to support you in all aspects of your role.
  • Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
  • Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.
  • Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
  • Recognition and Rewards – we recognise individual and team accomplishments.
  • Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more

For any technical support please email to HRIS.Support@inchcape.com

#J-18808-Ljbffr

  • Customer Experience Specialist Trainee

    7 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $42,000 - $68,000

    Customer Experience Specialist Traineeship">We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Specialist Trainee. In this exciting role, you will have the opportunity to develop your skills in customer service, communication, and teamwork, while gaining hands-on experience in a fast-paced...

  • Customer Experience Specialist Trainee

    4 days ago

    Sydney, New South Wales, Australia Inchcape Full time

    Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands.Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at our Trivett...

  • Customer Experience Specialist Trainee

    2 weeks ago

    Sydney, New South Wales, Australia Subaru Berwick Full time

    Overview Job Title: Customer Experience Specialist Trainee Company: Subaru Australia Trivett is a leading Australian prestige automotive group representing nine renowned brands. We offer new and pre-owned vehicles, competitive finance options, and a seamless, professional experience in state-of-the-art showrooms. About the job In this role,...

  • Customer Experience Specialist Trainee

    2 weeks ago

    Sydney, New South Wales, Australia Subaru Berwick Full time

    OverviewJob Title: Customer Experience Specialist TraineeCompany: Subaru AustraliaTrivett is a leading Australian prestige automotive group representing nine renowned brands. We offer new and pre-owned vehicles, competitive finance options, and a seamless, professional experience in state-of-the-art showrooms.About the jobIn this role, you'll learn, develop,...

  • Customer Experience Specialist Trainee

    1 day ago

    Sydney, New South Wales, Australia Inchcape Full time

    Our StoryOur Story At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at...

  • Customer Experience Specialist Trainee

    2 days ago

    Sydney, New South Wales, Australia Inchcape Full time

    Our StoryOur Story At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at...

  • Customer Experience Specialist Trainee

    4 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our...

  • Customer Experience Specialist Trainee

    2 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our...

  • Trainee Customer Experience | Psc1307

    4 days ago

    Sydney, New South Wales, Australia Port Stephens Full time

    OverviewOwn your future with a Traineeship at Port Stephens Council (PSC) – ready for commencement in January 2026The opportunityOur Customer Experience team are the first point of contact for our Community within Port Stephens, handling every enquiry with care and professionalism every time.As our Trainee Customer Experience, you will be trained in...

  • Trainee Customer Experience Psc1307

    4 days ago

    Sydney, New South Wales, Australia Port Stephens Council Full time

    **Own your future with a Traineeship at Port Stephens Council (PSC) - ready for commencement in January 2026****The opportunity**Our Customer Experience team are the first point of contact for our Community within Port Stephens, handling every enquiry with care and professionalism every time.As our Trainee Customer Experience, you will be trained in...