Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia Coco Republic Full time $60,000 - $90,000 per year

About Coco Republic

Coco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it is our people who bring the Coco Republic experience to life - a collective of passionate, creative, and driven individuals who inspire our clients every day. 

About the Role

Are you ready for a dynamic role where every day is a new challenge? We're seeking a customer service specialist to join our team You'll be at the forefront of customer interaction, handling inquiries through various communication channels and resolving them quickly. This role requires you to navigate ERP and CRM systems, collaborating with internal teams.

What You'll Do

  • First call resolution of customer enquiries.
  • Manage inbound and outbound enquiries via various communication channels.
  • Navigate various ERP and CRM systems.
  • Communicate with internal stakeholders to resolve customer enquiries across various departments.
  • Meet and exceed KPI's and performance targets.
  • Based in Alexandria Head Office 5 days per week

Who You Are

  • Demonstrated experience in customer service, administration, retail and hospitality is essential.
  • Professional written and verbal communication skills.
  • Intermediate in Microsoft Office, including Excel and Outlook.
  • Ability to work effectively as part of a team.
  • Strong organisational and time management skills
  • Professional telephone manner.
  • Excellent problem solving skills.

Why Join Coco Republic

  • Uncapped commissions + performance incentives
  • Leave on your birthday – because your special day matters
  • Ongoing learning and career development opportunities
  • Generous product discounts for you and your loved ones
  • A warm, collaborative team culture where people and creativity shine
  • Access to our Employee Assistance Program, anytime you need it
  • Paid parental leave and a commitment to work-life balance

Apply now to start your Coco Republic journey.

Please note, only shortlisted candidates will be contacted. 

Coco Republic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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