Receptionist - National Office

4 weeks ago

Sydney, New South Wales, Australia Canteen Australia Full time
Overview

Receptionist - National Office role at Canteen Australia

Join Canteen and help change the lives of young people impacted by Cancer. This is an office-based, permanent, full-time position based in Sydney.

About Us

Canteen is all about supporting young people and their families affected by cancer. Founded by young cancer patients, we offer programs and resources that truly make a difference for 12-25 year-olds facing their own diagnosis, supporting a loved one, or grieving. Together, we believe our team can create real change

About Our Role

The Receptionist will play a pivotal role in managing reception and assisting with office administration at Canteen's National Office in Sydney. The Receptionist represents Canteen in a polite and professional manner, responding to enquiries via email, phone and in person. The role includes administrative functions such as travel bookings, expense reconciliations and internal event planning.

Responsibilities
  • Providing a friendly, professional welcome to all visitors at Canteen's National Office.
  • Answering all phone and email enquiries in a polite and helpful manner.
  • Responding calmly to distressed callers and directing these to appropriate staff.
  • Processing credit card expenses and invoices.
  • Booking flights and hotels for Canteen staff and other stakeholders.
  • Ensuring a seamless courier and mail service for the National Office.
  • Managing orders of stationery and office consumables.
  • Organising staff social events and other events held in the National Office.
  • Coordinating building and office equipment repairs and maintenance.
  • Scheduling biannual emergency warden training and evacuation procedures.
  • Ensuring the office is kept clean and presentable at all times.
  • Assisting with projects and ad hoc requests as they arise.
About You
  • 1 - 2 years' experience in a similar position.
  • Demonstrated administration or customer service experience.
  • Ability to respond calmly to distressed callers.
  • Experienced with the Microsoft Office suite.
  • Willing to undertake First Aid and Emergency Warden training.
  • Strong organisational skills with the ability to prioritise tasks.
  • Excellent attention to detail.
  • A high level of confidentiality, honesty, and commitment.
  • A proactive and positive attitude with a willingness to learn and take on new challenges.
  • Warm, compassionate, and friendly approach to supporting our young people.
Benefits
  • Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $18,550 of your salary tax-free).
  • 5 Weeks Annual Leave (FTE) + 17.5% leave loading + pay during our annual office closure week.
  • Early access to long service leave
  • Learning & Development opportunities.
Employment Details
  • Employment type: Full-time
  • Seniority level: Associate
  • Job function: Administrative
  • Industries: Non-profit Organizations

Applications close on 16 September 2025. If you're passionate about what you do and are ready to make a difference, apply now. We'll review applications regularly. Only those selected for an interview will be contacted.

Employment Expectations
  • Successfully complete and maintain a current National Police Check and Working with Children Check relevant to the individual's state jurisdiction.
  • Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen's stakeholders.
  • Provide at least two direct referees to ensure a successful reference check is completed.
  • Provide relevant copies of professional qualification/s stated on the application.

Referrals increase your chances of interviewing at Canteen Australia by 2x.


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