Field Service Tech

4 days ago

Sydney, New South Wales, Australia Buscojobs Full time

Job Summary

The Field Service Technician will provide breakdown and general service for all makes of Compressors and ancillary equipment, promoting Gardner Denver Service and ensuring customer satisfaction through quality workmanship. The technician has the authority to initiate action when a non-conformance is identified and to recommend solutions through designated channels.

Responsibilities

Customer Service

  • Provide after-hours call-out assistance and call-back availability when rostered on duty.
  • Conduct overnight field trips to service breakdowns, perform maintenance, and support customers.
  • Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans.
  • Provide internal and external customer support for the assigned equipment.
  • Complete all documentation and administrative requirements.
  • Pass sales leads onto sales staff.
  • Achieve weekly and monthly productivity targets.
  • Ensure company-owned equipment and premises are kept in a clean, presentable, and serviceable condition.
  • Train, support, coach, and mentor new and existing colleagues.

Breakdown, Maintenance & Repair

  • Install, repair, and maintain the range of Compressors.
  • Coordinate, support, and assist in the day-to-day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system, carry out fault finding, and perform repairs.
  • Carry out technical preventative maintenance and general service work.
  • Ensure that sites where servicing is performed are left clean and tidy.

Health Safety & Environment

  • Conduct risk assessments and ensure a safe working environment at all times, ensuring activities do not harm self, other employees, or customers.
  • Maintain safety compliance with relevant legislation and regulations.
  • Eliminate risks through housekeeping and collaboration with the customer's line manager to mitigate hazards before work begins.
  • Promote and support incident reporting, including near misses, accidents, or equipment damage.
  • Participate in and conduct safety audits for assigned areas.

Reporting

  • Submit all risk assessments and Job Safety Analyses within 48 hours of completion.
  • Submit timesheets daily, including hours worked, work conducted, location, and job number.

Other responsibilities as assigned or required.

Key Competencies

  • Knowledge of Compressors or similar equipment is essential.
  • Ability to communicate technical and product information effectively to internal and external customers.
  • Intermediate computer skills (Word, Excel, PowerPoint).
  • Demonstrated analytical and problem-solving skills.
  • Ability to determine root causes of issues.
  • Organized self-starter.
  • Trade Qualifications: Cert III – Fitter and Turner with a minimum of 5 years of maintenance experience.
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