Cycling Industry Customer Service

1 week ago

Brisbane, Queensland, Australia Echelon Sports Full time
Overview

Cycling Industry Customer Service & Sales Support — Echelon Sports

Join to apply for the Cycling Industry Customer Service & Sales Support role at Echelon Sports.

About Us

We're a family-run cycling wholesale business with a passion for cycling, great service, and supporting retailers across Australia. Our small team values collaboration, reliability, and a genuine love of what we do.

About the Role

This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has an eye for detail. You'll be the first point of contact for our customers, helping them with orders, enquiries, and product information, as well as supporting the wider team with admin tasks.

Key Responsibilities
  • Provide outstanding customer service to our retail partners via phone and email
  • Process sales orders and ensure accuracy in our system
  • Support the sales team with stock checks, product queries, and pricing updates
  • Assist with general office administration and data entry
  • Build strong relationships with customers and suppliers
What We're Looking For
  • Cycling industry knowledge or passion – you love bikes and know your way around the industry
  • Customer service experience – confident communicator with great people skills
  • Strong computer skills – comfortable with order management systems, Microsoft Office, and learning new software
  • A positive, team-oriented attitude and willingness to jump in where needed
  • Strong attention to detail and ability to multitask
Why Join Us
  • Healthy remuneration and staff pricing
  • Family-owned business with a supportive, friendly team
  • Opportunity to work in an industry you're passionate about
  • Varied role where no two days are the same
  • Be part of a company that values relationships, reliability, and passion for cycling
How to Apply

If this sounds like you, we'd love to hear from you Please send your resume and a brief cover letter to careers@echelonsports.com.au.


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