Implementation Coordinator

4 weeks ago

Melbourne, Victoria, Australia VendorPanel - a Unimarket Company Full time

About us

Unimarket and VendorPanel have recently merged and together, we provide award-winning technology used by medium and large corporate organisations as well as local and state government. Our clients are in Australia, Canada New Zealand, and the US.

We manage billions of dollars in procurement spend and provide corporate, government and higher education buyers with a better way to do business with suppliers. It helps them simplify procurement, reduce risk and drive savings, while also leveraging procurement spend to drive positive social and economic impacts.

We are a people-centric culture and offer a family friendly work environment and the opportunity to take your career to the next level

The Role

We're looking for an Implementation Coordinator to join our Implementation team in Melbourne. This role is central to the successful onboarding and setup of our newest customers.

You'll work closely with a Project Manager and Pre-Implementation Consultant to bring each customer's requirements to life — configuring systems, managing data, supporting integrations, and ensuring everything is in place for go-live.

As you grow in the role, you'll also take on responsibilities for customer training and enablement.

We're after someone who's technically curious, enjoys problem-solving, and thrives in a fast-paced environment where no two days look the same.

Key Responsibilities

  • System Configuration & Setup
  • Configure customer systems based on solution designs
  • Adjust builds post-validation to reflect customer feedback
  • Support light-touch integrations with third-party tools
  • Data Management
  • Prepare, validate, and import customer data with accuracy
  • Troubleshoot data issues to support smooth onboarding
  • Project Delivery
  • Work closely with Project Managers and Pre-Implementation Consultants to keep projects on track
  • Raise risks early and communicate clearly with the team
  • Share insights with the Customer Experience team to support long-term success
  • Customer Support & Training
  • Provide responsive, thoughtful support during implementation
  • Over time, deliver training to end-users and admins to help them get the most from the platform
  • Process Improvement
  • Maintain internal documentation and contribute to improving how we work

Key Skills & Experience

Must Have:

  • 1-3 years' experience in SaaS implementation, system configuration, or project delivery.
  • Strong problem-solving and analytical skills.
  • Attention to detail, especially with data handling.
  • Confidence using new systems and working independently.
  • Excellent communication skills, able to explain technical concepts simply.
  • Ability to manage multiple deadlines in a fast-paced setting.

Nice to Have:

  • Experience with Procurement or Source-to-Contract platformssystems.
  • Exposure to software configuration and/or client onboarding.
A note to our applicants

We welcome applications from people of all backgrounds and encourage candidates from marginalized communities to apply. If you need adjustments during the interview process, please let us know — we'll do our best to support you. Please note:

  • You must have the legal right to work in Australia.
  • A police record check will be required as part of the process.
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