Training Coordinator

19 hours ago

Sydney, New South Wales, Australia Count Full time

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Join a collaborative and growing team where your organisation skills and attention to detail will help create exceptional learning experiences. In this role, you'll be part of a supportive environment that values precision, teamwork, and a commitment to delivering high-quality training across diverse audiences.

About Count Group

Count Group is a leading diversified financial services company, with a portfolio of businesses spanning investments, wealth management, equity partnerships, education and expertise.

We are a growing ASX listed company that is celebrating 45 years of success, while reinventing for an even brighter future.

About the Role

As our Training Coordinator, you'll be at the heart of supporting engaging and impactful training sessions across all our brands. You will play a key role in assisting our experts in delivering training sessions across all brands—managing everything from webinar setup and material preparation to post-session follow-up, and making sure presenters and participants alike enjoy a smooth, professional experience.

About You

You're a natural organiser who thrives on juggling multiple priorities without missing a beat. You notice the details others might overlook and take pride in getting things right the first time. Confident with technology, you communicate clearly and build great relationships with colleagues, trainers, and clients alike. Above all, you love creating smooth experiences that make others' jobs easier.

What You'll Be Doing

  • Setting up and coordinating online and in-person training sessions, including calendar invites, CRM setup, registration links, and platform preparation
  • Hosting and moderating live webinars and workshops—welcoming participants, introducing presenters, managing live Q&A, polls, and chat
  • Providing real-time technical support to presenters and attendees, troubleshooting issues during sessions
  • Managing shared inboxes and phone calls, responding professionally and promptly to enquiries from clients and trainers
  • Preparing and checking session materials for accuracy and branding
  • Liaising with trainers, clients, and internal teams to confirm details and ensure readiness
  • Managing post-session activities—editing recordings, issuing CPD certificates, and sharing follow-up resources
  • Maintaining organised file systems, templates, and process documentation
  • Ensuring quality control at every stage and contributing to process improvements

What You'll Bring

  • Strong organisational skills with the ability to manage multiple timelines at once
  • Meticulous attention to detail and commitment to quality
  • Confident communication skills—both written and verbal
  • Proficiency with webinar platforms, CRMs, LMS, file management systems, and Microsoft Office
  • Experience hosting or moderating online sessions is highly desirable
  • A collaborative mindset and willingness to support across teams
  • At least 3 years' experience in an administrative or coordination role, ideally in training, events, or program delivery
  • Certificate in Business or equivalent experience

Why Join Us?

  • Professional Growth: At Count, we are committed to fostering your professional development. You'll have the opportunity to work alongside industry leaders and expand your skills and expertise.
  • Great Benefits: Birthday leave, Corporate Volunteering Days and Fundraising matching, reimbursement for financial planning, and more
  • Collaborative Team: Work in a supportive, collaborative environment where your ideas and contributions are valued.
  • Competitive Compensation: We offer a competitive salary package based on experience, with opportunities for performance-based rewards.
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionTraining and Administrative

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