17037I | Customer Service Administrator

4 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Archerfield, Queensland Mygration Pty Ltd

Posted 9 days ago

Job Description

Location: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days

About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities
Team Leadership & Development:

• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.< r>
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.< r>
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.< r>Customer Service Strategy & Process Improvement:

• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.< r>
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.< r>
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.< r>Technical Customer Relations & After-Sales Support:

• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.< r>
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.< r>
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.< r>
Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.< r>
• Proven Bachelor Degree or Equivalent.< r>
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.< r>
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.< r>
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.< r>
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.< r>
• Solid administrative skills and proficiency with CRM systems and standard office software.< r>
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

Customer Service Reviewer Burdell QLD

Burdell, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Sarina QLD

Sarina, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Atherton QLD

Atherton, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Cardwell QLD

Cardwell, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Alligator Creek, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Agnes Water, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Be The First To Know

About the latest 17037i customer service administrator permanent parking on site Jobsin Queensland

Set Email Alert:

Job title

Location

Customer Service Reviewer Mount Isa QLD

Mount Isa, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Charters Towers, Queensland The Realise Group

Posted 8 days ago

Job Description

Join our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

What Locations Can I Find These Jobs In?
#J-18808-Ljbffr

  • 17037I | Customer Service Administrator

    4 weeks ago

    Brisbane, Queensland, Australia TONI&GUY Australia Pty Ltd Full time

    With nearly 40 years' experience supplying to infrastructure industries, our client is a trusted provider of specialised products and solutions across mining, civil, agriculture, and aquaculturesectors. Recognised as a one-stop shop, they offer a comprehensive range of industrial piping and valve solutions, consistently setting industry benchmarks...

  • Customer Service And Administration

    2 weeks ago

    Brisbane, Queensland, Australia Ptc Phone Tech & Comm Full time

    **About Us**:PTC Phone Tech & Comm are the market leader in all things Mobile & Tech Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists...

  • Customer Service Administrator

    4 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    We are currently seeking a motivated and customer-focused administrator to support service operations in an upcoming temporary assignment based at Carole Park. This role is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and takes pride in delivering excellent service. With over 60 years of history, this is a...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia beBeeAdministrative Full time $30,000 - $35,000

    We are currently looking for an Administration Officer to provide customer service support and administrative assistance.Key responsibilities include answering calls, responding to queries and performing various administrative tasks.The ideal candidate will have previous experience in a similar role, excellent communication skills and proficiency in...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia O'Brien Glass Industries Limited Full time

    **Our **Adelaide **Glazing Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.****About us**:At O'Brien, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCareer Full time $45,000 - $60,000

    Customer Service TraineeWe are seeking a talented and organized individual to join our team as a Customer Service Trainee. This exciting opportunity provides the chance to combine your passion for customer service with your administrative skills, working with a global wholesaler and distributor of air-conditioning and refrigeration solutions.This entry-level...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Join to apply for the Customer Service Administrator role at Randstad Australia5 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Administrator role at Randstad AustraliaGet AI-powered advice on this job and more exclusive features.Our client is a leader in sustainable waste management solutions, delivering essential services...

  • Customer Service Administrator

    3 weeks ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Join to apply for the Customer Service Administrator role at Randstad Australia5 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Administrator role at Randstad AustraliaGet AI-powered advice on this job and more exclusive features.Our client is a leader in sustainable waste management solutions, delivering essential services...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Troocoo Full time

    Join to apply for the Customer Service Administrator role at Troocoo2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Administrator role at TroocooGet AI-powered advice on this job and more exclusive features.A market leading Australian owned Transport and Logistics company is looking for their next Customer Service...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Persolkelly Full time

    PERSOLKELLY is seeking a passionate and reliable Customer Service Representative to join our client's Acacia Ridge office as part of their Customer Service and Administration Team.PERSOLKELLY is seeking a passionate and reliable Customer Service Representative to join our client's Acacia Ridge office as part of their Customer Service and Administration...