17037I | Customer Service Administrator
3 days ago
Archerfield, Queensland Mygration Pty Ltd
Posted 9 days ago
Job DescriptionLocation: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days
About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
Key Duties & Responsibilities
Team Leadership & Development:
• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.< r>
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.< r>
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.< r>Customer Service Strategy & Process Improvement:
• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.< r>
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.< r>
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.< r>Technical Customer Relations & After-Sales Support:
• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.< r>
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.< r>
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.< r>
Skills & Experience Required
• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.< r>
• Proven Bachelor Degree or Equivalent.< r>
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.< r>
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.< r>
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.< r>
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.< r>
• Solid administrative skills and proficiency with CRM systems and standard office software.< r>
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.
Burdell, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Sarina, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Atherton, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Cardwell, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Alligator Creek, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Agnes Water, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
About the latest 17037i customer service administrator permanent parking on site Jobsin Queensland
Set Email Alert:
Job title
Location
Customer Service Reviewer Mount Isa QLDMount Isa, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Charters Towers, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
#J-18808-Ljbffr
-
17037I | Customer Service Administrator
3 weeks ago
Brisbane, Queensland, Australia TONI&GUY Australia Pty Ltd Full timeWith nearly 40 years' experience supplying to infrastructure industries, our client is a trusted provider of specialised products and solutions across mining, civil, agriculture, and aquaculturesectors. Recognised as a one-stop shop, they offer a comprehensive range of industrial piping and valve solutions, consistently setting industry benchmarks...
-
17037I | Customer Service Administrator
3 days ago
Brisbane, Queensland, Australia TONI&GUY Australia Pty Ltd Full timeWith nearly 40 years' experience supplying to infrastructure industries, our client is a trusted provider of specialised products and solutions across mining, civil, agriculture, and aquaculturesectors. Recognised as a one-stop shop, they offer a comprehensive range of industrial piping and valve solutions, consistently setting industry benchmarks...
-
Customer Service Administrator
2 days ago
Brisbane, Queensland, Australia Buscojobs Full timeWe are currently seeking a motivated and customer-focused administrator to support service operations in an upcoming temporary assignment based at Carole Park.This role is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and takes pride in delivering excellent service.With over 60 years of history, this is a business...
-
Customer Service Administrator
3 days ago
Brisbane, Queensland, Australia Buscojobs Full timeWe are currently seeking a motivated and customer-focused administrator to support service operations in an upcoming temporary assignment based at Carole Park. This role is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and takes pride in delivering excellent service. With over 60 years of history, this is a...
-
Customer Service Administrator
15 hours ago
Brisbane, Queensland, Australia beBeeAdministration Full time $50,000 - $75,000Reception and Administration SupportWe are seeking an enthusiastic Receptionist/Administrator to work in a diverse environment, providing exceptional customer service and administrative support.Main Responsibilities:Greet clients and create a positive first impression of our officeEfficiently manage emails, receive calls, and schedule appointmentsLiaise with...
-
Customer Service Administrator
2 days ago
Brisbane, Queensland, Australia Glass Outlet Full time1 day ago Be among the first 25 applicantsDirect message the job poster from Glass OutletGlass Outlet is a national supplier of innovative building products for trade-only customers, including glass, aluminium fencing, balustrading, screening, and shower screens.With a strong reputation for quality and service, our Virginia depot in Perth is a one-stop...
-
customer service administrator
4 weeks ago
Brisbane, Queensland, Australia Randstad Full timeJoin a leader in sustainable waste management solutions, delivering essential services that make a difference to businesses, communities, and the environment. As part of a company committed to innovation, efficiency, and environmental responsibility, you'll be joining a team that values collaboration, customer satisfaction, and continuous improvement.This...
-
Customer Service Administrator
1 day ago
Brisbane, Queensland, Australia Buscojobs Full timeThe CompanyThe Boat Works is Australia's leading and most innovative marine facility, located in the heart of the Gold Coast Marine Precinct, Coomera. A proudly family-owned business since the 1980s, operating across 55 acres, offering world-class services to both domestic and international vessels.With over 100 marine businesses onsite and more than 1,000...
-
Brisbane, Queensland, Australia beBeeCareer Full timeWith a strong background in administration and customer service, our ideal candidate will thrive in a fast-paced environment where no two days are the same.We are seeking a highly motivated and organised professional to join our sales and service operations team. This role is perfect for someone who enjoys working collaboratively and takes pride in...
-
Administration And Customer Service Officer
2 days ago
Brisbane, Queensland, Australia Royal Rehab Group Full timeAdministration and Customer Service OfficerJoin to apply for the Administration and Customer Service Officer role at Royal Rehab GroupAdministration and Customer Service Officer1 day ago Be among the first 25 applicantsJoin to apply for the Administration and Customer Service Officer role at Royal Rehab GroupGet AI-powered advice on this job and more...
