Contact Centre Team Member

At ICC Sydney,Australia's leading convention, exhibition and entertainment precinct, we'remore than just a world class venue and brand – we're a community of passionateprofessionals dedicated to putting our people first. As part of our close-knitteam, you'll help deliver unforgettable events and experiences in a space thatfosters creativity and collaboration.

We prioritise inclusivity and support,creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don'thesitate to reach out to our team at careers@iccsydney.com or call 02 92157188. You can also connect with one of our internal diversity streams foradditional support.

About this opportunity:

ICC Sydney are looking for a professional, detail-oriented individual tojoin our Building Services and Sustainability Team as aContact Centre TeamMemberon aflexible, Part Timebasis.

Being the central point of contactfor operational and facilities maintenance support, the Contact Centreinteracts with multiple stakeholders, both internal and external to ICC Sydney.The team is responsible for the triage and delegation of work requests toensure ICC Sydney delivers success for our clients and stakeholders.

To be successful in this role youwill have strong attention to detail, the ability to interact with variousstakeholders, be able to make decisions on service delivery and have in-depthunderstating of how ICC Sydney operates.

Why ICC Sydney?

ICC Sydney offers more than just a job – we providethe chance to be part of something extraordinary. We create worldclass experiences while fostering a collaborative, inclusive culture where yourideas and skills are valued.

As part of ourteam, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, ASM Globalcan offer future career opportunities throughout our global network ofvenues.
• CBDlocation close to public transport and in the heart of the Darling Harbourprecinct.

ICC Sydneyiscommitted to prioritising equitable, sustainable and innovativepractices for all team members and visitors. This includes people with allabilities, First Nations Peoples, people across all generations, LGBTQIA+individuals, new Australians, parents and carers, and families of allstructures. Our diverse, passionate team drives a culture of collaboration,inclusion and service excellence.

Required Skills & Experience:

• Answering and actioning inquiries from staff, contractors and stakeholders via use of phone, email, radio and the service portal.
• Data entry and monitoring of work requests for reactive and planned maintenance tasks.
• Willingness to work in a team or autonomously with minimal direction. Able to accept direction with a can-do attitude without compromising safety.
• Well organised with attention to detail and ability to work under pressure.
• Ability to think strategically, with an analytical and creative approach to problem solving and creative solutions.
• Mature and professional outlook in handling challenging situations with a solutions mindset.
• Ability to work on a rotating roster over 7 days.

Additionally, you will have apositive attitude to align with the Contact Centre team culture, a willingnessto learn and a demonstrated commitment to your career. You will have a passionfor getting results, be resilient with strong customer service andcommunication skills and be able to establish good working relationships.

What to expect next:

If this sounds like the right role for you, we lookforward to receiving your application.

At ICC Sydney, wetrust your resume covers your skills, but we're also looking for like-mindedpassionate, and friendly people to continue to build on our strong culture.Should your application progress, you will be invited to attend an interview.

To be eligible foremployment you must have valid working rights in Australia.

Please Note; relevant screening checkswill be conducted as part of the recruitment process. This includes a NationalPolice Background Check for successful candidates. You will also be required toshow proof of identity that meets the 100-point check. Shortlisted candidatesmay also be required to complete an appropriate and relevant health assessmentas part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to ateam that truly puts people first.

A NSW Government project, ICC Sydney was delivered in partnership with Darling Harbour Live, comprisingCapella Capital, ASM Global,Lendlease, Hostplus, Aware Super, and Spotless FM.