Regional Services Technician

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety, and placemaking.

Benefits of working at Mirvac

  • 6-month max term position within a supportive and dynamic workplace culture
  • Be part of a passionate, high-performing, and collaborative Digital team
  • Access to our industry-leading Learning & Development program to support your career growth

Our opportunity

As a Regional Services Technician, you will be an integral part of the Digital team responsible for the effective support of the day-to-day technology needs of our site and project teams, ensuring they receive an exceptional level of support.

This is a 6-month fixed-term contract.

Your responsibilities will include :

  1. Address the day-to-day support needs of our business users by following the Service Delivery Framework to provide an exceptional level of support for incident, service request, change, and problem management.
  2. Attend to end-user requests and incidents received via escalations from ConnectIT, including imaging laptops, printer support, AV components/requests, local servers (where applicable), and AD / Office 365 services.
  3. Carry out scheduled maintenance and health checks of sites in the state.
  4. Record accurate information relating to site visits, unit replacements, defective parts, and equipment repairs.
  5. Attend sites and conduct diagnostics and fault finding.
  6. Perform installs, moves, adds, and changes as required.
  7. Visit main offices and other state-based offices to assist where required, building strong business relationships.
  8. Understand the needs of the business for new office setups and collaborate with relevant teams to ensure timely setup of office services.
  9. Maintain communication rooms/cabinets and associated components (including A/C, UPS), keeping these rooms uncluttered.
  10. Work with the Network Services team on network matters and service improvements.
  11. Manage and maintain the Remote Device Management tool used by ConnectIT.
  12. Assist ConnectIT by attending to end-user requests received via phone, email, portal, and walk-ups, as guided by reporting managers.
  13. Escalate requests to support teams promptly when necessary.

Your point of difference

To succeed in this role, you should have at least 3 years of experience in technical support, with an additional 2+ years in Level 2 or Desktop support, including troubleshooting network-related issues.

  • A valid driver's license and access to a reliable vehicle are essential, as the role involves regular travel across Sydney.
  • Deep experience in identity management, administering Microsoft Office 365, and Active Directory.
  • TAFE or tertiary qualification in Information Technology.
  • Strong problem-solving skills and the ability to utilize tools to identify solutions.
  • Knowledge of AutoPilot & Company Portal Software deployment.
  • Deep understanding of ITIL concepts and applying them through ITSM tools.
  • Highest levels of integrity and confidentiality, with a strong customer focus.
  • Empathy and excellent stakeholder management skills.

Apply today

If you believe this role is the perfect fit for you, we encourage you to apply today We look forward to hearing from you.

Apply now

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