Service Technician

2 weeks ago

Sydney, New South Wales, Australia Arjo Full time
Overview

Service Technician - Coffs Harbour and Port Macquarie NSW

We are expanding our NSW Service Team and seeking an experienced Field Service Technician based in Coffs Harbour/Port Macquarie. This role involves troubleshooting, repairing, and maintaining Arjo equipment, as well as third-party items, across aged care and acute care environments to ensure safety and functionality for caregivers and patients.

Responsibilities
  • Carry out maintenance, repairs and testing of Arjo's medical equipment and related third-party equipment
  • Conduct routine scheduled servicing (preventative) and breakdown support (reactive)
  • Promote Arjo services and service contracts to customers in regional NSW
  • Take a lead in pursuing regional business and collaborate with other technicians in regional NSW to secure new business
  • Provide technical solutions in a professional manner and within agreed time frames
  • Provide accurate and compliant reporting on equipment serviced and repaired in Arjo's service ERP system
  • Maintain and report spare parts stock accurately in the service ERP system
  • Maintain the safety and integrity of all serviced products in accordance with Company Policy
  • Travel within regional NSW as required to meet customer needs
Skills and Experience
  • Mechanical and/or Electronics background and aptitude
  • 2-5 years' relevant field service experience, preferably within Healthcare or related sector
  • Problem solving and troubleshooting abilities
  • Proven track record of delivering exceptional customer service
  • Strong time management and planning skills with ability to meet KPIs
  • Customer-focused, well-presented, confident, and sensitive when interacting with staff and clients in healthcare environments
  • Ability to understand customer needs and provide appropriate solutions
  • Experience with small hand tools, soldering, power tools, and test/inspection equipment
  • Computer literacy; iPad familiarity advantageous
  • Ability to work with limited supervision and within a team
  • Current NSW driver's licence (Class C) essential
  • Vaccination against COVID-19 and current influenza vaccination encouraged due to hospital and aged care facility work
What We Will Offer In Return

Arjo's vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. We offer a vibrant workplace culture and a range of benefits:

  • Great Place to Work Certified – May 2025
  • Best Workplaces for Women 2025
  • Best Place to Work in Healthcare and Social Assistance – Australia 2024
  • Company Van
  • Paid Parental Leave Scheme
  • Employee Assistance Program
  • Free onsite parking
  • Continuing education and career development plan
Compensation & Benefits

Competitive remuneration, incentive plan, and a company vehicle provided. Full training and opportunities for professional development.

Diversity & Inclusion

At Arjo, we value diversity and are committed to creating an inclusive environment. Aboriginal and Torres Strait Islander peoples are encouraged to apply. Applicants will undergo reference checks, a national police check, and a pre-employment medical (including drug & alcohol screening).

About Arjo

Arjo designs products and solutions to promote safe and dignified patient handling, medical beds, personal hygiene, disinfection, diagnostics, and prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years of care experience, we are dedicated to driving healthier outcomes for mobility challenges. For more information, visit www.arjo.com


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