Guest Service Agent

2 days ago

Melbourne, Victoria, Australia Avani Hotels and Resorts Full time
Overview

AVANI Melbourne Central Residences is seeking a professional and customer-focused Mandarin Speaking Guest Service Agent to join our front office team on a full-time basis.

Responsibilities
  • Deliver an exceptional guest experience from check-in to check-out
  • Assist Mandarin-speaking guests with smooth communication and support
  • Handle reservations, enquiries, and guest requests with efficiency and care
  • Ensure accuracy in guest accounts and maintain front office procedures
  • Collaborate with housekeeping and maintenance to meet guest expectations
Qualifications
  • Fluency in both Mandarin and English (verbal and written)
  • Previous front office or customer service experience (hotel preferred)
  • Strong communication and problem-solving skills
  • A positive, team-focused attitude with attention to detail
  • Flexibility to work a rotating roster including weekends and public holidays
Benefits / Additional Information
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.


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