Customer Service Consultant

• Full-time contract role until end of Jan to support sale periods (likelihood of extension or permanency thereafter)
• 63k package paid hourly
• Incredible weekend penalty rates ranging from $40-50 per hour
• Huge staff discounts across SRG retail brands (Rebel Sports, MacPac, Super Cheap Auto, BCF)
• Free onsite parking - Brendale office.

We've partnered with Super Retail Group (SRG) over the last 4 years, providing quality Customer Care Consultants, that are dedicated in going the extra mile for customers.

SRG is one of Australia and New Zealand's largest retailers & proud owners of four iconic brands: Supercheap Auto, Rebel Sports, BCF, and Macpac.

Are you ready to be part of a company that inspires millions to live their passion? Then Super Retail Group is the place for you

Engage with customers in a vibrant contact centre, handling high volumes of inbound calls, emails and web chat inquiries. Whether it's helping someone find the perfect gear or assisting with their latest order, you'll be the hero they need.

You'll work alongside a team of passionate individuals who are all about creating positive experiences for each other and for their customers.

• Located fully onsite in their Brendale Contact Centre
• Delivering exceptional customer service across all channels: phone, email, and webchats
• Managing high volume service related inquiries: orders, refunds, account and general inquiries and feedback within SRG's vibrant contact centre
• Rotating Roster across Monday to Sunday, 7 am to 6 pm (provided in advance so you can balance work with everything else you love doing)

We're on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group

• Passionate go-getters: Are you driven by a passion to connect with customers and make a real difference? We want you on our team
• Communication superstars: You've got the gift of gab, but you're also a great listener and can convey your thoughts clearly in writing. Strong verbal, listening, and written communication skills are a must.
• Customer service champs: Whether you've been serving customers in a call centre, restaurant, or any other industry, you know how to deliver exceptional customer service. Your experience will be a big plus
• Retail experience? No problem Not coming from a retail background? Don't worry If you've got the right attitude and love working with people, we'd love to hear from you. It's your personality and drive that counts
• Availability over the Christmas period - this role will support the busy sale periods so to be eligible we will need full availability over the Christmas holidays and New Year period.

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How will you travel to work in Brendale if placed at Super Retail Group? * Select...

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This role requires full availability across Mon-Sun with rostering across 7am - 6pm. Can you commit to this fully? * Select...

This role is fully onsite Mon-Fri for the first 3-6 months in Brendale. Hybrid may be after once proven competent in role. Can you commit to the first 6 months onsite in Brendale? * Select...

Do you have any planned leave coming up, especially over the Christmas and New Year period? If yes, please provide dates. *

In the last 1-2 years how much phone based experience do you have? * Select...

Which of the following best summarises your experience from the last 1-2 years? *

Customer Service (Face to face)

Sales (Face to face)

Reception, Administration & Business Support

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Please note: As part of our recruitment process, shortlisted candidates will be required to undergo a National Police Check and Employment Reference Checks. Please type 'OK' to show you have read and understood the above. *