Senior Corporate Concierge

3 weeks ago

Brisbane, Queensland, Australia Cushman & Wakefield Full time

Job Title

Senior Corporate Concierge

Job Description Summary

As Senior Corporate Concierge & Managed Rooms Coordinator, this role delivers an exceptional client and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the client and visitors, and making every interaction simple, effective, and quick. As the key point of contact for our clients executive team you must develop and manage these important relationships to enable smooth day to day operations.

Job Description

About the role:

This role will be responsible for leading and delivering workplace services, ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements. Key accountabilities include:

  • Meet and greet visitors proactively in a timely manner.

  • Manage reception services to ensure a positive customer experience.

  • Announce arrival of guests.

  • Accountable for workplace operations.

  • Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are clean and used correctly.

  • Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.

  • Ensure locker and parking data integrity is maintained.

  • Coordinate meetings and events, working with contractors such as security, cleaning, and catering to meet event requirements.

  • Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.

About you:

  • Strong reception or hospitality/customer service background.

  • Professional verbal and written communication skills.

  • Ability to multi-task.

  • Demonstrate a common-sense approach to problem-solving.

  • Minimum completion of Higher School Certificate.

Why join Cushman & Wakefield?

  • Being part of a growing global company.

  • A truly diverse and inclusive workplace.

  • A promote-from-within culture with opportunities to develop and grow.

  • A supportive and flexible environment.

  • Commitment to providing work-life balance in an inclusive, rewarding environment.

  • Focus on technology and autonomy to help achieve career ambitions.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment, focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion-from-within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity, or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Islanders are highly encouraged to join us (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: "Cushman & Wakefield"
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