Senior Corporate Concierge

3 weeks ago

Brisbane, Queensland, Australia Cushman & Wakefield Full time
Overview

Senior Corporate Concierge & Managed Rooms Coordinator role at Cushman & Wakefield delivers an exceptional client and visitor experience in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the client and visitors, and making every interaction simple, effective, and quick. As the key point of contact for our client's executive team you must develop and manage these important relationships to enable smooth day to day operations.

Job Title
  • Senior Corporate Concierge
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
About the role

This role will be responsible for leading and delivering workplace services, ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements. Key accountabilities include:

  • Meet and greet visitors proactively in a timely manner.
  • Manage reception services to ensure a positive customer experience.
  • Announce arrival of guests.
  • Accountable for workplace operations.
  • Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are clean and used correctly.
  • Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
  • Ensure locker and parking data integrity is maintained.
  • Coordinate meetings and events, working with contractors such as security, cleaning, and catering to meet event requirements.
  • Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.
Requirements
  • Strong reception or hospitality/customer service background.
  • Professional verbal and written communication skills.
  • Ability to multi-task.
  • Demonstrate a common-sense approach to problem-solving.
  • Minimum completion of Higher School Certificate.
Why join Cushman & Wakefield?
  • Being part of a growing global company.
  • A truly diverse and inclusive workplace.
  • A promote-from-within culture with opportunities to develop and grow.
  • A supportive and flexible environment.
  • Commitment to providing work-life balance in an inclusive, rewarding environment.
  • Focus on technology and autonomy to help achieve career ambitions.

Location: Brisbane, Queensland, Australia

We are an equal opportunity employer. Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. We promote safety at all times.

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