Manager Change

4 weeks ago

NewcastleMaitland, Australia Suncorp Group Full time
Overview

As Manager Change & Communications, you'll lead the development and delivery of strategic change and communication practices across Customer Service. You'll enable successful project execution, uplift change maturity, and protect customer experience and business outcomes.

What You'll Do
  • Design and deliver robust change and communication strategies that support successful project and program outcomes
  • Lead the development of Customer Service's change management practice, embedding tools, frameworks, and standards
  • Drive continuous improvement through stakeholder education and evolution of change and comms maturity
  • Develop and lead strategic and operational communications aligned to our Customer Service North Star
  • Support delivery excellence and embed best-in-class ways of working across teams
  • Own and optimise Customer Service's SharePoint and manage critical incident communications
  • Embed a customer-obsessed, high-performance culture across the team, supporting talent, development and succession planning
What You'll Bring
  • Proven leadership experience (5+ years), with a track record of mentoring and developing high-performing teams
  • Advanced change management capability, with experience applying methodologies in large-scale customer-facing environments
  • Strong project delivery skills, with the ability to integrate change across complex businesses and multiple sites
  • Exceptional communication and stakeholder engagement skills, including with senior leaders
  • Skilled in influencing and negotiating to drive adoption and alignment across diverse teams
  • Experience managing strategic communications and digital platforms (e.g. SharePoint)
What You'll Enjoy
  • Access our Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Job details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Project Management and Information Technology
  • Industries: Financial Services and Insurance
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