Casual Customer Service Officer

4 weeks ago

Melbourne, Victoria, Australia Monash University Full time
Overview

Job No.: 684670   Location: Clayton   Employment Type: Casual   Duration: 16 week appointment   Remuneration: $43.51 per hour, HEW Level 03 Casual loaded rate

The Opportunity

Monash University has exciting opportunities available for casual employment as Customer Service Officers at Monash Sport, our sports, fitness, aquatic and recreation hub

As the successful candidate you will be responsible for providing excellent customer service to Monash Sport customers and members across a wide range of service desk offerings and functions, including membership sales and renewals, Point of Sales transactions, casual court hire bookings, and learn-to-swim enrolments. You will also develop, communicate and maintain effective relationships with colleagues, members and customers at various levels, providing advice to students, staff and other stakeholders in areas of administrative and service responsibility.

This role requires a completed Year 12 or relevant certificate, with relevant work experience; or an equivalent combination of relevant experience and/or education/training.

Responsibilities
  • Provide excellent customer service to Monash Sport customers and members across service desk offerings and functions
  • Process membership sales and renewals, Point of Sales transactions, casual court hire bookings, and learn-to-swim enrolments
  • Develop, communicate and maintain effective relationships with colleagues, members and customers at various levels
  • Offer advice to students, staff and other stakeholders in areas of administrative and service responsibility
Qualifications

Year 12 or relevant certificate, with relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen. We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash. Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries

Brianna Tabone, Service Desk Supervisor, brianna.tabone@monash.edu, +61 3 9902 4720

Position Description

Customer Service Officer

Applications Close

Thursday 25 September 2025 11:55pm AEST

Supporting a Diverse Workforce

For instructions on how to apply, click on the "Apply" button above for the full position description and instructions on how to apply for Monash jobs.


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